SCI White Glove Customer Service Representative Full Time in Edmonton, AB

SCI White Glove

Branch Edmonton AB CA

Customer Service Representative
Edmonton, AB

To support our large key accounts, SCI White Glove has an opportunity for a Customer Service Representative….

Looking to grow your career? We may have an opportunity for you!

SCI White Glove Services is for the transportation of high-value products which require product inspection and on-site installation, SCI offers white-glove services throughout Canada. Our clients in the Financial, Technology, Retail and Healthcare sectors turn to SCI White Glove for Safe and secure transportation of products.

Given its continued growth, SCI is looking to add a Customer Service Representative to its existing Edmonton location.

Role: To support our large key accounts, SCI White Glove has an opportunity for a Customer Service Representative. Using various computer programs, to provide industry leading customer service and support through processing orders accurately, maintaining visibility of shipments and following up on delivery completion and/or delivery challenges in a timely manner.

Key Activities include:

  • Make customers priority #1 by serving them in a courteous and professional manner. Interact with customers through order entry/processing via telephone, fax, e-mail or web.
  • Process orders accurately and in a timely fashion, advise customers of rates (where necessary), pick-up and delivery details, shipping dates/transit times, location and status of shipments.
  • Trace Shipments with partner carriers.
  • Closely monitor all shipments and advise customers as soon as possible of any service failures or delays.
  • Communicate with customers, customer service manager, sales representatives, operations and logistics staff to solve problems quickly and efficiently.
  • Determine root cause for service failures and develop corrective action plans. Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service is maintained and customer’s expectations are exceeded.
  • Daily follow up on all outstanding requests, shipments, POD’s and customer issues.
  • Provide accurate and complete information on Freight Bills to ensure smooth pick-ups and deliveries for our customers.

Qualifications include:

  • Customer Service experience in the transportation industry
  • Strong organizational, analytical, problem solving and attention to detail
  • Ability to work effectively under pressure, to be proactive and communicate with large accounts
  • Team player, collaborative
  • Excellent communication skills (both verbal and written)
  • Strong computer skills, TruckMate an asset, Microsoft office
  • Overnight transportation vendor experience an asset

The wage is $40,000/year

We offer competitive wages, excellent benefits and incentive programs.

The selected candidate will be security screened.

Only those selected for interviews will be contacted.

If this opportunity is of interest to you please submit your resume in confidence by email, Attention: Human Resources.

Job Type: Full-time

Salary: $40,000.00 /year

Job Location:

  • Edmonton, AB

Required experience:

  • Customer Service: 3 years

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2016-09-21
Posted by: