Overview

Sawridge Inn & Conference Centre Guest Services Agent Full Time in Edmonton, AB

Sawridge Inn & Conference Centre

Branch Edmonton AB CA

Position:
Guest Services Agent
Location:
Edmonton, AB

The Front Desk Agent is responsible to register all arrivals and departures, process transactions, take reservations, take care of guests needs and process…

  • The Front Desk Agent is responsible to register all arrivals and departures, process transactions, take reservations, take care of guests needs and process various administrative tasks.
  • Thoroughly learn all rates and packages available with the Sawridge Inn and Conference Centre.
  • Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the city of Edmonton.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Follow-up of all guest requests or concerns.
  • Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Maintenance, Guest Services, Food and Beverage.
  • General computer maintenance.
  • Co-ordinate room status with the housekeeping department
  • Direct all telephone, fax and email inquiries to correct department.
  • Be responsible for front desk float and make deposits at the end of shift.
  • Respond to telephone, email, and fax requests for reservations, cancellations, and information.

Position Requirements Qualifications:

  • High School diploma or equivalent.
  • One year front desk/guest service experience preferred.
  • Must speak fluent English, additional language an asset.
  • Able to handle stress effectively, and stand for long periods of time.
  • Must be detail oriented and organized, able to multitask.
  • Ability to handle money.
  • Excellent interpersonal, communication and customer service skills.
  • Conflict resolution/problem solving skills required.
  • Good typing skills, sound knowledge of computers.
  • Pleasant and outgoing personality.

Job Type: Full-time

Job Location:

  • Edmonton, AB

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year
  • Hospitality: 1 year

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2016-09-22
Posted by: