Overview

Sandman Hotel Group Guest Service Agent Temporary in Williams Lake, BC

Sandman Hotel Group

Branch Williams Lake BC CA

Position:
Guest Service Agent
Location:
Williams Lake, BC

Answers various questions from guests and arranges transportation for guests. Responsible for checking guests in and out of the Hotel….

Join our team and enjoy the many benefits of working for Canada’s fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:
High School Diploma, G.E.D. or equivalent

Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred

1 year of experience as a Hotel Front Desk Clerk Preferred

Experience in all aspects of customer service and people management

Strong working knowledge of accounting practices and principles

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

Exceptional conflict resolution, negotiation, and objection handling skills

Able to effectively communicate both verbally and in writing

DUTIES:
Responsible for checking guests in and out of the Hotel.

Issues room keys, pamphlets, discount cards, etc.

Answers various questions from guests and arranges transportation for guests.

Computes bills, collects payment and makes change for guests.

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Write all wake-up call requests on specified form

Complete welcome calls.

Clean and tidy front desk area.

Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

Provide information to staff and/or clients about special activities.

Observe and report any security issues to the Manager.

APPLICABLE SKILLS:
Excellent customer relations.

Must have time-management skills.

Adaptable to change and be able to handle multiple priorities under pressure.

Eager and focused to exceed guest expectations.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Williams Lake, BC, CA
Posted on: 2018-05-03
Posted by: