Overview

RSA Service Specialist, Home-Auto Insurance Full Time in Edmonton, AB

RSA

Branch Edmonton AB CA

Position:
Service Specialist, Home-Auto Insurance
Location:
Edmonton, AB

A General Insurance license is required with preference given to those who are working toward a Chartered Insurance Professional (CIP) designation, a Canadian…

We currently have an opening for a Service Specialist in our Edmonton, Alberta location to service the needs of our customers. We’re looking for a person to add to our team of Insurance Professionals who have a passion for customer service and who aim to deliver their best every day!.

If you are an experienced, results-driven and sales-minded individual who understands and can analyze a customer’s needs and problem solve then this position is for you. The ideal candidate has a passion for customer service and aims to deliver their best every day. They enjoy interacting with clients and working in a team environment.

Who you are

You are a high performer who delivers more than what is expected, who provides excellent service by understanding a customers’ needs. You are a dedicated team player with superb communication skills both verbally and written. You find solutions to problems. You are able to multi-task and have good organization skills. You thrive on meeting and exceeding your service and sales targets. You get things done the right way. You have fun and you make work fun for those working around you.

What you will achieve in this role

Providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home & Auto products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods following standard accounting principles
• Ensure all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes.
Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader will be responsible for servicing our customers; as well as
• Providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home & Auto products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods following standard accounting principles
• Ensure all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes.

What you bring to this role

You have a solid knowledge of Personal Lines Insurance and competent computer skills. You have a minimum of three to five (3 – 5) years’ experience in Personal Lines Insurance and a background in customer service and sales. Excellent client service, organization and communication skills are essential, as is the ability to work in a team environment. A General Insurance license is required with preference given to those who are working toward a Chartered Insurance Professional (CIP) designation, a Canadian Accredited Insurance Broker (CAIB) designation and/or a RIBO license.

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2018-05-24
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