OverviewRSA Customer Insight Manager Full Time in Newfoundland and Labrador
Branch NL CA
Customer Insight Manager
Newfoundland and Labrador
This role will primarily manage insight projects, including management of external vendors, development of research methodologies and tools, project…
Permanent Full Time
Flexible, Newfoundland and Labrador, Canada
Year(s) of Experience:
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Keeping You Moving
RSA is one of the worlds leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.
Working at RSA
The location of this position is flexible. The Customer Insight Manager will support RSA in generating insights into the drivers of customer/broker satisfaction and loyalty and use this to drive, design and deliver initiatives to optimize customer/broker value. This role will primarily manage insight projects, including management of external vendors, development of research methodologies and tools, project deliverables and presentations to internal teams.
Who you are
Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.
What you will achieve in this role
This role is primarily responsible for managing the day-to-day customer/broker insight needs of key business stakeholders. The individual in this role will work with internal stakeholders to understand research needs and ensure those needs are adequately communicated in market research briefs.
This individual will be required to lead procurement of research, including management of RFP and/or supplier selection. Following selection, the individual will manage external suppliers to deliver on research needs, working with the Director to analyze and challenge research outputs to transform customer data into actionable business plans.
Working autonomously, this role will be required to gather, maintain and analyze data from multiple sources. In addition to primary data gathering, the individual may be required to source consumer trend information through syndicated studies, with ability to lead in explanation and interpretation of data to provide insight to a broad range of colleagues to facilitate the embedding of the customer agenda.
Management of both qualitative and quantitative customer/broker primary research methodologies
Engagement/management of external suppliers in rolling out insight initiatives and constructively challenging them on the insight given
Work with internal IT teams to access customer/broker data, and facilitate secure and timely transition of data to external suppliers
Effective and efficient delivery of insight regarding customer needs & trends, proposition performance, and competitor strategy & performance
Preparing presentations to stakeholders, including integrating research from various reports and providing insight and commentary to business documents where required
What you bring to this role
University degree in related discipline (marketing, business research, etc)
4 – 6 years of business experience in a customer focused environment
Strong influencing and stakeholder management skills
Experience in market research and analytics, including ability to generate insights from raw data or multiple data sources
Experience managing market research, including qualitative and quantitative techniques
Good knowledge of Project Management practices
Strong communication and presentation skills, oral and written
Demonstrated initiative and ability to work independently
Excellent knowledge of PowerPoint, Excel, and SPSS
Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the Company) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. Skills:
Verbal Communication Skills
Written Communication skills
Where did you first learn about this position?*
— select one —
An employee referral
I am a current RSA Employee
I am a current CNS Employee
I am a current Johnson Employee
I am a previous RSA employee
I am a previous CNS employee
I am a previous Johnson employee
Reference#: EX089496 … Career Beacon
Reference#: EX089497 … Johnson Corporate Web Site
Reference#: EX089498 … Johnson Intranet Web Site
Reference#: EX089499 … Linkedin
Reference#: EX089500 … RSA Intranet Web Site
Reference#: EX089501 … RSA Corporate Web Site
Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the Company) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.
Employment Type: Full Time
Location: , NL, CA
Posted on: 2014-12-17