Rouge Valley Health System Technical Support Services – Information Services Technical Support Full Time in Toronto, ON

Overview

Rouge Valley Health System

Branch Toronto ON CA

Position:
Technical Support Services – Information Services Technical Support
Location:
Toronto, ON

The seasoned IT Technical Analyst is responsible for providing excellent technical analysis and support to our user base of clinicians, administrators and…

Rouge Valley’s Lean approach to continuous improvement puts our patients first in everything we do. Through our Lean philosophy, Rouge Valley respects our staff’s talents, skills and diversity and seeks to optimize value for patients. Help us lead transformation in health care. Our commitment to providing the best patient care and an effective workplace has resulted in many well-earned awards by our team of staff, physicians and volunteers: CBC’s The Fifth Estate “A” rating, based on research by the Canadian Institute for Health Information, in 2013; Exemplary standing, the top rating from national hospital surveyors by Accreditation Canada, in 2012; Gold Quality Healthcare Workplace Award, from the Ontario Hospital Association for our efforts in creating a healthy workplace, in 2012.

The ‘Request for Transfer’ form serves as your application and is used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

The seasoned IT Technical Analyst is responsible for providing excellent technical analysis and support to our user base of clinicians, administrators and vendors. The successful candidate takes full accountability by clearly assessing the user issue or project task, sourcing knowledge bases accordingly to understand possible solutions, documenting the steps needed, implementing and providing follow-up and closure.

Requirements: • Hands on deployment of virtualized servers, desktops, notebooks, printers and phones.
• Deploying or hands on experience with Exchange, Active Directory, Spam filters, VDI, Virtualization, SAN, Firewalls, Backups.
• Comfortable working with networking devices in a data center environment.
• Able to implement and use network monitoring tools.
• Able to analyze the user issues and project tasks to offer sustainable solutions.
• ITIL Certified.
• Demonstrated experience with help desk, project management and change management.
• Familiar with HTML and/or a programming language.
• Excellent communication both oral and written. Able to product clear documentation.
• Excellent customer service.

Rouge Valley Health System (RVHS) is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please indicate this in your cover letter or contact the Human Resources department at 416-284-8131 extension 4744.