Rouge Valley Health System Patient Service Representative – Birthing Centre Part Time in Toronto, ON

Rouge Valley Health System

Branch Toronto ON CA

Patient Service Representative – Birthing Centre
Toronto, ON

Proven effective interpersonal and communication skills promoting good customer service. Demonstrates a commitment to customer service when dealing with…

Rouge Valley’s philosophy of Patient and Family Centered Care (PFCC) is based on patients, families and health-care providers working together to achieve the best patient experience. We believe in care that is compassionate and respectful, and includes patients and families as partners. At Rouge Valley, we work creatively together with patients and their families to best meet their health care needs. We are committed to providing the best healthcare experience by being innovators of a quality patient experience, champions of a connected health system for patients, and a workplace of choice. Our commitment to these goals is reflected in the many well-earned awards by our team of staff, physicians and volunteers, including: being recognized as one of Greater Toronto’s Top Employers (2016) and receiving Exemplary Standing for our most recent accreditation, the top rating possible by national health-care surveyor Accreditation Canada.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

The PSR works as part of the patient care team in various patient care areas of the Health Center providing a variety of non-clinical activities in support of the patient and the nursing care area. Duties include the daily upkeep and cleaning of the patient rooms and the patient care unit, patient transport, patient tray delivery and pick up and non-clinical patient care as per the Statement of Limitations.

Requirements: • Minimum Grade 10 education with basic math skills or equivalent
• Completion of Personal Support Worker certificate program
• Demonstrated ability to read and write English at a Grade 10 level or equivalent.
• Proven effective interpersonal and communication skills promoting good customer service
• Demonstrated ability to prioritize workload to meet deadlines – adapting to changing demands with flexibility and efficiency
• Proven self-directed work habits, functioning effectively in a demanding, fast-paced environment
• Good organizational skills with an ability to work accurately with detail
• Evidence of positive team-based skills
• Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients
• Demonstrates an understanding of and commitment to Rouge Valley’s comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
• Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.
• Demonstrated pattern of good attendance

Physical Demands: • Constant standing and walking
• Reaching, bending, stooping, lifting (greater than 30 kg.)
• Pushing and pulling equipment and transfers
• Exposure to hazardous chemicals, waste and body fluids

Rouge Valley Health System (RVHS) is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please indicate this in your cover letter or contact the Human Resources department at 416-284-8131 extension 4744.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2016-09-21
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