Rosewood Hotels and Resorts In Room Dining Ordertaker Full Time in Vancouver, BC

Rosewood Hotels and Resorts

Branch Vancouver BC CA

In Room Dining Ordertaker
Vancouver, BC

Deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently….

This is the communication link between the guest and the In Room Department. Courteous and careful attention to details are essential to good telephone manners. Help the guest to select the tastiest dishes on the menu while increasing the profitability of the In Room Dining Department. Good salesmanship to help the guest order what they really want.

Deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks and par levels. Follow established procedures and systems when carrying out side and set up duties.


  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • To be completely familiar with all items contained in the In Room Dining food and beverage menu.
  • To address the guest by name by looking at the telephone panel.

To be clear and concise when communicating on the phone.

  • To be organized and establish, through training, correct procedures in the formulation of the In Room Dining request.
  • To enquire in advance the daily specials, Soup du Jour, vegetables, other special, etc.
  • To give special attention to the VIP guest and to provide anything concerning food and beverage items, and inform the Captain/Headwaiter about the matter.
  • To coordinate any special delivery by the In Room Dining Department.
  • To recommend the other promotions featured in the hotel.
  • To carry out any other duties as and when required by the Assistant Outlets Manager
  • All other duties as required.


  • Experience: Knowledge of Food and Beverage products, at least 2 years experience in order taking and Sales
  • Education:
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills:
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications:

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2018-05-25
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