Overview

Rona Home & Garden Lumber Associate Full Time in Regina, SK

Rona Home & Garden

Branch Regina SK CA

Position:
Lumber Associate
Location:
Regina, SK

Customer service is the number one priority and responsibility for this position. Show immediate interest in customers and employees by making eye contact and…

Schedule:
Fulltime 32-40hrs, 1-2 evenings a week and min. of every second weekend. Must be able to work between store operating hours 6am-10pm.

JOB OVERVIEW:
The Sales Team Member’s main priority is to provide the best experience to our RONA customers with service and product needs. Responsibilities include providing expertise, guidance and knowledge to sell products and projects to ensure we meet and exceed our customer’s needs and expectations.

RESPONSIBILITIES:
Service:
Customer service is the number one priority and responsibility for this position. The following RONA Service Standards are a critical component for this position:

  • Customers always come first – make customers the 1st priority, they come before any other task. Always be ready to service a customer’s needs whether it is in person or over the phone, no matter what you are doing.
  • Ready with a friendly greeting – show immediate interest in customers and employees by making eye contact and offering a friendly (genuine) greeting.
  • “I’ll be with you shortly” – it’s important that our customer understands they are the priority. When you have customers waiting, offer a smile and recognition of their presence.
  • I propose products – ask your customer questions to determine their needs. Be knowledgeable of products and services offered in your department and within the store so you are able to make expert suggestions to your customer.
  • I reply to questions – If a customer has a question that you cannot answer, take steps to provide the answer. Utilize resources within the department, store, leadership team or even in our RONA network.
  • I make customers aware of promotions – Be fully aware of flyer items and their location. Refer to all communications within the store to ensure awareness of all upcoming events and promotions.
  • I find a solution – if a customer is unhappy, take steps to resolve the situation. Be resourceful and draw upon relationships with co-workers, internet or other stores so that our customer is more than satisfied with the outcome.
  • A thank you for every customer – Be sure to provide a genuine thank you and invitation to return to the store. Invite customers to participate in the RONA Opinion survey.
  • Sales:

A sales culture is important to RONA’s continued growth and success. All team members are encouraged to build a strong rapport and understand the project(s) the customer is working on:

  • Build strong professional relationships with retail, professional, and commercial customers.
  • Increase sales and margin with add-on sales for promotional and regular stock items located near the cash registers.
  • Familiarize yourself with financial targets including sales and margin plans and Key Performance Indicator’s (KPI’s).

Job Type: Full-time

Required experience:

  • Building Material industry: 1 year

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Regina, SK, CA
Posted on: 2016-09-21
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