RiseSmart Career Coach – Virtual Part-Time Part Time in Montréal, QC


Branch Montréal QC CA

Career Coach – Virtual Part-Time
Montréal, QC

About RiseSmart RiseSmart is a leading provider of career transition services that strengthen employer brands, improve retention, and re-engage talent.

About RiseSmart
RiseSmart is a leading provider of career transition services that strengthen employer brands, improve retention, and re-engage talent. RiseSmart’s contemporary approach to outplacement combines personalised services from trained professionals with unmatched technology delivered through a convenient, cloud-based platform. High-performing organisations in more than 40 industries rely on RiseSmart’s outplacement solution, RiseSmart Transition, to help former employees find new jobs faster. Landing rates exceeding 80 percent and time-to-placement averages more than 60 percent faster than national averages have helped make RiseSmart one of the nation’s fast-growing outplacement firms. RiseSmart’s innovative approach to human capital management has earned the company a wide range of awards and recognition from organisations including Bersin by Deloitte, the Best in Biz, Gartner Inc., the Golden Bridge Awards, LAROCQUE, the Momentum Index, Red Herring, the San Francisco Business Times, SiliconIndia, the Silicon Valley/San Jose Business Journal, the Stevie Awards and TIE. Additionally, RiseSmart’s outplacement solution has earned the exclusive endorsement of the American Hospital Association.

About the Job
As a Career Coach supporting our Transition Concierge clients, you will be based from a home office. If selected for this opportunity, you will participate in paid online training. This position is flexible / part-time. You will be compensated on an hourly basis. Once you are trained on the Transition Concierge process and technology, you will officially join the network and be eligible to take on outplacement projects for our clients. Over time, the Career Coaches who maintain the best efficiency metrics and client satisfaction will be provided with the most opportunities to take on new clients.

Job Description
RiseSmart’s Transition Concierge service is an alternative to traditional outplacement firms – it is an efficient and cost-effective transition management solution focused on what transitioning employees need most: a new job.

As a Career Coach, your main focus is to assist each of your clients in getting a new job fast. Your role will be divided into two areas of responsibility: Customer Service (20-30%) and Job Search Coaching (70-80%). In addition, you will be required to document all of your activity so that we have a full and accurate picture of each client.

The Career Coach is responsible for communicating via telephone and email the details of the RiseSmart Transition Concierge outplacement package to the client’s transitioning employees as well as providing ongoing support for these customers, provide customer service and issue resolution as required, and act as liaison to other RiseSmart service providers including resume writers, job search specialists and technical support. In addition, the Career Coach is responsible for coaching the client employees on their job search, working one-on-one with them as they work through our proprietary job search program, and provide such services as mock interviews, interview preparation, information on networking best practices and other information as requested. Position entails a high volume of telephone and email responsibilities. In addition, the Career Coach must build a strong rapport with their clients by making them feel cared for and motivated to move forward.

Skill Set
5-10 years of career coaching or agency recruiting experience a must.
Bachelor’s Degree Preferred
Coaching Certification a plus
Experience in career services, job search or outplacement programs a plus.
Strong comfort level communicating with senior level executives
Excellent communication skills – written and oral
Excellent listening skills
Multi-tasking and strong organisational skills
Outstanding follow up skills are critical
Excellent rapport building skills – a “natural ability” to make clients feel cared about
Strong sense of empathy, positive outlook, ability to motivate others
Proficient with basic computer skills
Strong customer service skills

Personal Computer meeting specific requirements.
High Speed internet service with 512 Kbps or better broadband internet access (Cable or DSL; no satellite or dial-up)
Windows XP, Vista, or Window 7 with Internet Explorer 7.0 / Firefox 3.0 or better
A home location where you can commit to work uninterrupted by others and one that is free from background noise such as: family members, appliances, traffic, pets, TV/music, etc

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Employment Type: Part Time
Location: Montreal, QC, CA
Posted on: 2015-09-24
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