OverviewReynolds & Reynolds (Canada) Ltd Bilingual Software Support Associate Temporary in Montréal, QC
Reynolds & Reynolds (Canada) Ltd
Branch Montréal QC CA
Bilingual Software Support Associate
Completion of college or university accounting courses is an asset – Fluent in French with conversational English – Previous experience in Customer Service or…
Reynolds and Reynolds is a market-leading provider of premium integrated computer solutions for automobile dealerships worldwide. Established in 1866, we continue to grow and provide cutting-edge solutions for all aspects of automotive retailing. We are currently seeking a Bilingual Software Support Associate to join our award-winning Software Solutions team in our Montreal-based Technical Assistance Centre in Anjou, QC. The successful candidate will be responsible for providing customer support to our French-speaking dealership clientele.
Job Responsibilities: – Provide remote support and resolution of computer software problems – Respond to and diagnose service issues through discussions with customers and assign appropriate support – Serve as single point of ownership for customer issues to ensure resolution – Document customer issues, troubleshooting steps and resolution – Understand customer business processes and prioritize incoming calls accordingly – Promote customer relations Qualifications: – Bachelor’s degree in Business or 3 year College Diploma in Accounting/Administration. Completion of college or university accounting courses is an asset – Fluent in French with conversational English – Previous experience in Customer Service or Technical Support – Familiar with Microsoft Office and Internet Explorer – Available to work rotating shifts between 7AM and 6PM Reasons to Apply: – Benefits package includes medical, dental, vision, and pension – Our employees are eligible for vehicle purchase discounts with GM, Ford and Mazda – Regular company events include potlucks, barbecues and quarterly presentations to socialize with co-workers and share latest company news To apply, please email your resume and salary requirements to [email protected] and include Ref. #216JBM in the subject line.
Employment Type: Temporary
Location: Montréal, QC, CA
Posted on: 2015-01-28