Réseau de Communications Eeyou Network Operations Center Coordinator Temporary in Quebec City, QC

Réseau de Communications Eeyou

Branch Quebec City QC CA

Network Operations Center Coordinator
Quebec City, QC

Complete escalation of hardware problems and obtain support from manufacturers; Participate to general IT maintenance including systems, servers, databases;…

JOB SUMMARY Under the responsibility of the IP/MPLS Network and IT Manager, the Network Operations Center Coordinator (NOC), monitors the network and coordinates incident management and change management in collaboration internal and external resources. JOB DESCRIPTION – Responsible for monitoring the continuous operation of the network and its services; – Coordinate 24/7 schedules; – Training and coaching of NOC personnel; – Solve technical problems efficiently, escalating complex issues, and coordinating with multidisciplinary teams; – Proactively work to prevent future problems; – Elaboration and maintenance of resolution processes; – Implement and follow processes using ticketing software and alerting systems; – Assure proper follow-up of issues, document and close tickets; – Assure efficient communications with customers and partners; – Customer support for managed services; – Participate to network and service provisioning activities; – Complete escalation of hardware problems and obtain support from manufacturers; – Produce reports and performance statistics; – Participate to general IT maintenance including systems, servers, databases; – Any other related tasks; QUALIFICATIONS – First cycle university diploma in a related discipline OR a technical DEC in a related discipline accompanied by solid experience; – Minimum five (5) years of experience in Telecommunications or IP Networking with a minimum of three (3) years in a supervision position; – Experience in Ethernet troubleshooting (OSI Layer 2); – Experience with automatic alerting and paging systems (ex: Nagios, Solarwinds, Monitis, Pagerduty, VictorOps; Opsgenie); – Practical knowledge of networking protocols (IP,BGP,OSPF,ISIS,MPLS, 802.1Q, 802.1ad – QinQ), VPN services (EPIPE,VPLS,VPRN,IES), Internet services (SMTP, DNS, reverse-DNS), Internet IPv4 allocation/assignment, and basic knowledge of IPv6; – Knowledge of synchronous protocols (SONET/SDH) is considered an asset; – Knowledge of firewall, security equipment, and security standards is considered an asset; – Understanding of Fiber Optic networks and equipment (transmission, amplification) is considered an asset; – Experience with Network Management Systems (ex: Alcatel-Lucent 5620SAM); – Experience with Alcatel-Lucent Service Router (SR) infrastructure is considered an asset; – Alcatel-Lucent NRS Certification, Cisco CCNA or an equivalent certification is considered an asset; – Knowledge of information technology management standards (ex: ITIL) is considered an asset; – Knowledge of QoS and triple-play concepts is considered an asset; SKILLS – Analytical skills; – People skills; – Communication skills; – Ability to manage priorities; – Adaptation capabilities to technology changes; – Bilingual French/English; – Speaking Cree is considered an asset;

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Employment Type: Temporary
Location: Quebec City, QC, CA
Posted on: 2015-01-24
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