Remco IT Support Analyst Full Time in Lachine, QC


Branch Lachine QC CA

IT Support Analyst
Lachine, QC

Familiar with our trucking and warehousing products to provide support for level one and level two issues. Excellent written and oral communications skills….

The primary responsibility of this role is to support our day to day operations in matters relating to IT infrastructure. This role will work closely with our business managers and system administration staff. A secondary area of responsibility is to act as the intermediate system administrator. The role also requires assisting the system administrator with servers, VMware, OS & SQL implementations and is directly responsible for system backups, Exchange and SharePoint. The position is also required to support the company’s TMS and WMS user requests.

Duties and Responsibilities

  • IT Support Analyst is responsible for first line communication with the end user community
  • Will be familiar with complex problems regarding Microsoft Windows OS and Microsoft Office products
  • Manage Active Directory, file security, Terminal Services
  • Manage daily back up, monthly back up of total system
  • Respond and solve user support calls
  • Troubleshoot hardware, network and security related problems
  • Assist with implementation of new software/hardware upgradesPrepare and deliver user training and documentation
  • Familiar with our trucking and warehousing products to provide support for level one and level two issues
  • Ability to travel as necessary, based on project needs
  • Make suggestions for improvement

Requirements and Qualifications

  • Minimum 2-3 years of related experience
  • MCSE certification would be an asset
  • Strong knowledge of Active Directory, DHCP, DNS
  • Experience working in a Helpdesk/support environment
  • Experience working in Microsoft Terminal Server and/or Citrix Presentation Server environments
  • Experience supporting Windows OS’s (Windows 7 ,2008 & 2012 server)
  • Experience supporting RF scanners
  • Working knowledge of relational databases (SQL and DB2), knowledge of SQL is required
  • Working knowledge of Exchange/SharePoint would be an asset
  • Working knowledge of networking, VLAN and firewalls
  • Experience in developing and creating VB.net programs and Crystal reports
  • Experience with Datex WMS and/or TruckMate TMS is preferred
  • Excellent written and oral communications skills
  • Strong analytical, problem solving and customer service skills
  • Ability to work independently and in a team environment
  • Ability to manage multiple projects and tasks under pressure in a deadline
  • Ability to work after hours and weekends when required
  • A valid driver’s license and car

Remco is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection, and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.

Job Type: Full-time

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Employment Type: Full Time
Location: Lachine, QC, CA
Posted on: 2018-01-10
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