RECONTECH Ltd. IT Helpdesk Technician Full Time in Calgary, AB


Branch Calgary AB CA

IT Helpdesk Technician
Calgary, AB

If it is simple, you excel at it. 1-3 years IT experience. Experience with Control Systems preferred. If a task is complicated, you simplify it;…

Dating back to 1995, ReconTech has been providing fully managed services and support for all Information Technology (IT) and Operational Technology (OT) convergence using our certified technicians and engineers for clients across Western Canada. ReconTech recognizes integration of security into our client’s strategic planning enables them to minimize cyber threats and risks. We are your single source of expertise on both your corporate and field operational networks.

We are growing! As ReconTech continues to expand, we aim to be an employer of choice for talented individuals who share our commitment to the future of IT/OT convergence. We promote an environment that allows individuals to truly have an impact in their role and have a voice as a member of the ReconTech team. When you come on board at ReconTech you are part of a team that lets you work with the latest of technologies and enjoy increasing responsibilities.


We are currently recruiting for an experienced IT Helpdesk Technician . Working under the direction of the Technical Manager you would be responsible for providing technical solutions for a variety of clients and situations. The successful candidate has superior Network and Microsoft infrastructure troubleshooting abilities, can think on their toes and stay calm under pressure while delivering diverse technical solutions. Experience with Control Systems preferred.

What you Bring :

  • You see inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it.
  • You’re a keen believer in continuous learning and professional growth.
  • You’re a problem solver; given any problem you come back with solutions and alternatives.
  • You’re a perfectionist; you are not satisfied until your solutions are rock solid.
  • You’re pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference.
  • You bring your best ideas, passion, knowledge and experience with you every day.
  • You’re accountable.
  • You can work independently and in collaboration with peers

What you will be Responsible for :

  • Providing first point of contact support for clients
  • Accurately triaging, documenting and routing of client incidents and requests to correct 2nd/3rd/vendor support groups
  • Maintaining and updating existing knowledge base, both internal and client facing
  • Ensuring existing SLA’s are met and breaches properly communicated
  • Providing clients with exceptional customer service
  • Schedule, ship and track equipment orders
  • Other duties as required

Qualifications you Possess :

  • Post-Secondary education (University Degree or equivalent) preferably in computer science or other technical discipline
  • 1-3 years IT experience
  • Experience with Windows, Linux, O365, Active Directory, various Oil & Gas applications and virtual environments
  • ITIL certification preferred
  • A+ certification preferred
  • Exceptional customer service, interpersonal and problem-solving skills
  • Strong command of English language, both written and verbal. Ability to communicate technical information with clients both internal and external.
  • Ability to participate in an after-hours on-call rotation
  • Valid Alberta drivers license
  • Desire to make a real difference in a growing company, and have some fun along the way

ReconTech is an equal opportunity employer. We thank all interested applicants, however; only those under consideration will be contacted.


Job Type: Full-time


  • Helpdesk: 1 year (Required)


  • Bachelor’s (Preferred)

Job Location:

  • Calgary, AB (Required)

Licenses or certifications:

  • A+ Certification (Preferred)
  • ITIL Certification (Preferred)
  • Valid Alberta Drivers License (Required)

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2018-04-04
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