RBC Home and Auto Representative (Insurance) Internship in Vaughan, ON


Branch Vaughan ON CA

Home and Auto Representative (Insurance)
Vaughan, ON

Knowledge of insurance products (Home & Auto, Life, Travel). We care about each other, reaching our potential, making a difference to our communities, and…

What is the opportunity?
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Home and Auto team. As a Customer Service Representative, you will interact with clients over the phone, and provide them with support and solutions to efficiently address their service needs. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.. You will collaborate with partners to ensure all of the clients’ needs are met, and leverage your expertise in customer service to assist in strengthening client relationships and driving client satisfaction and loyalty. Students must be available to work from Monday – Friday, 8:00 am – 8:00 pm; Saturday 8:30 – 4:00 pm.

What will you do?
Leverage tools, resources, and procedures to efficiently provide value and support to clients on service related inquiries
Provide exceptional client service and effectively collaborate with partners to meet clients’ needs.
Deliver a positive client experience by providing accurate information in a timely manner to help increase client retention
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
Use procedures effectively and seamlessly during calls

What do you need to succeed?
Flexibility to work a variety of shifts as our centre is open extended hours in order to better help our clients
Excellent oral and written communication skills

Bilingual, fluent in French and English
Post-secondary education or the equivalent
Knowledge of insurance products (Home & Auto, Life, Travel)
Proven professional customer service experience and experience working within a contact centre environment

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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Employment Type: Internship
Location: Vaughan, ON, CA
Posted on: 2018-01-11
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