Overview

RBC Collections Agent, Part Time (19.5hs/wk) – Early Stage Collections Part Time in Mississauga, ON

RBC

Branch Mississauga ON CA

Position:
Collections Agent, Part Time (19.5hs/wk) – Early Stage Collections
Location:
Mississauga, ON

We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance,…

What is the opportunity?
Are you looking for an opportunity to launch your career in the financial services industry with one of Canada’s top employers? Do you want to be part of a fast growing and dynamic team which recognizes and rewards its team members for delivering a superior client experience? If you answered “Yes” to these questions than do we have an opportunity for you!

As an Early Stage Collections Agent, you will work as a collector of early stage delinquencies for an assigned portfolio of RBC products, in order to minimize the bank’s exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients, our management team will be assisting you in managing your career and helping you grow within the RBC Family.

What will you do?
You will communicate with customers directly to obtain all necessary and relevant information and reach a mutual agreement for payment of their debt.
Using your strong and professional communication skills, you will ensure there is a balance between quality customer care and effective collections techniques.
A key component to this role will be your ability to prioritize your workload and handle high volume calls while maintaining a professional and personable approach.
Commit to working 3 week night shifts of 4 hours each, between 4pm – 11pm, and Saturdays 7.5 hour shifts between 8am – 7pm.

What do you need to succeed?
Must-have
Strong background with the use of windows-based computer applications combined with accurate keyboarding skills.
Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
Exceptional interpersonal skills and communication skills (empathy, teamwork, positive attitude, and an upbeat energy) complimented with a professional and courteous phone manner
Ability to work 3 week night shifts of 4 hours each, between 4pm – 11pm, and Saturdays 7.5 hour shifts between 8am – 7pm.

Nice-to-have
Previous collections and/or call-centre experience.
Ability to fluently speak and write in both French and English.

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services A competitive compensation package
Annual Salary Reviews

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About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com .

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY
City: Mississauga
Address: Mississauga
Work Hours/Week: 19.5
Work Environment: Call Centre
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Hourly
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Job Posting End Date: 2018-04-20
Req ID: 161053
Posting Notes: [[mfield1]]

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Employment Type: Part Time
Location: Mississauga, ON, CA
Posted on: 2018-04-04
Posted by: