OverviewRBC Client Service Representative Full Time in Ontario
Branch ON CA
Client Service Representative
6880 Financial Dr. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth…
What is the opportunity?
As the Client Service Representative, you will provide in depth knowledge and professional responses to clients requiring assistance with Entitlement Services related inquiries. You will be supporting a globally integrated client experience by ensuring quality service is provided while reducing risks and improving efficiency. Your responsibilities will include providing support to escalation matters, as well as providing detailed information on event processing and market practices associated with Entitlements.
**This is a 1 year full time contract opportunity.
What will you do?
Provide administrative support for special project.
Respond to internal or external client inquiries ensuring responses are executed in a professional manner and consistent with the timelines as set out in policies and procedures
Provide procedural and technical support to Full Coverage clients ensuring the accuracy and timeliness of responses while managing any related risks and ensuring all inquiries are processed in line with Service Level Standards
Provide feedback on client inquiries identifying trends, and logging issues to assist in monitoring client satisfaction levels and developing solutions to enhance the client experience.
Respond to escalation issues received from clients ensuring all identified issues are escalated same day to management within the team.
Participate in team meetings, presenting information on Entitlement related topics where required.
Support the Management team with projects/tasks as assigned
What do you need to succeed?
Above average Microsoft Excel Skills
Minimum 2 years of client service experience in a corporate environment, ideally in the finance industry
Completion of a college/university degree
Excellent communication & interpersonal skills with good judgement skills
Excellent written and verbal communication skills.
Strong team player with exceptional client relationship management skills
Canadian Securities Course.
Excellent knowledge of corporate action principals
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
Get Career Alerts
Stay in-the-know about great career opportunities at RBC. Sign up for Career Alerts and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Address: 6880 Financial Dr. Tower 2, 8th Floor
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Contract
Career Level: Entry Level
Pay Type: Salaried
Required Travel (%): 0
People Manager: No
Application Deadline: 2018-01-24
Req ID: 154133
Posting Notes: [[mfield1]]
Employment Type: Full Time
Location: , ON, CA
Posted on: 2018-01-11