RBC Client Advisor, Business Services Full Time in Berwick, NS


Branch Berwick NS CA

Client Advisor, Business Services
Berwick, NS

This person will also be responsible for answering incoming calls and resolving business account inquiries, balancing cash daily and following established…

Key Accountabilities

The successful candidate will be responsible for business deposits, withdrawals and bill payments. They will process night deposits, order, ship and prepare Canadian cash for customer pick-up, order and ship foreign exchange currency and process customer service representative chute bags
This person will also be responsible for answering incoming calls and resolving business account inquiries, balancing cash daily and following established procedures if out of balance and uncovering customer’s personal or business needs and referring them to the appropriate staff members (refer credit requests, investments, new accounts etc.)
A responsive first point of contact role focused on providing professional and attentive service to clients by accurately completing immediate core business banking needs (simple & complex)
Responsible for efficient management of unit controls

Knowledge / Experience

Knowledge/Accreditations: Strong organizational skills, attention to detail Have a working knowledge of service platform and compass systems A comprehensive background within the financial industry

Experience: Proven ability to respond calmly and constructively when dealing with irate clients or when working in a stressful situation. Industry experience in financial services, retail, hospitality etc

Exceptional customer service skills and the ability to discover and meet the client’s needs
A minimum of one year of client service preferably 2-3 years in one position.
Experience handling cash as well as experience working in a sales environment
Strong computer skills will also help in working routines

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

City: Berwick
Address: 195 Commercial Street
Work Hours/Week: 37.5
Work Environment: Branch
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Hourly
Position Level: PL11
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 2018-06-03
Req ID: 165140

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Employment Type: Full Time
Location: Berwick, NS, CA
Posted on: 2018-05-25
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