Overview

PUROLATOR INC Customer Service Contact Center Inbound Professional / Spécialiste service à la clientèle compt Full Time in Dieppe, NB

PUROLATOR INC

Branch Dieppe NB CA

Position:
Customer Service Contact Center Inbound Professional / Spécialiste service à la clientèle compt
Location:
Dieppe, NB

Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc. for any shipments being delivered to…

Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times

  • Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc. for any shipments being delivered to domestic destinations
  • Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
  • Directing customer to appropriate department when required
  • Completing all necessary forms relative to customer service
  • Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions
    • Must possess excellent oral communications skills
    • Be able to work in high pressure situations
    • Must demonstrate a pleasant « can do » attitude
    • Ability to adapt to rapidly changing circumstances
    • Basic Geography knowledge
    • Bilingualism an asset

    POSTING DETAILS
    Location: 540 – Contact Centre
    Working Conditions: Call Centre

    Reports to: **insert hiring manager’s title**

    Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted.

    We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

    At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

    or proceed with Standard Application Form.

    Employment Type: Full Time
    Location: Dieppe, NB, CA
    Posted on: 2015-09-24
    Posted by: