Priority Product Support Specialist Contract in Saint John, NB


Branch Saint John NB CA

Product Support Specialist
Saint John, NB

Provide Excellent Customer Service •Solve Customer Hardware Software and Networking problems at first contact using multiple Systems and Software Tools …

Priority Personnel Inc. is working with our client, Xerox, to recruit top-notch candidates for Xerox’s Customer Care Centre in Saint John. We are working alongside other staffing agencies to provide this service. It is our goal to stand out amongst our peers and provide the best of the best candidates for Xerox’s consideration and selection. Do you have what it takes to shine and provide exceptional client service? If so we ask that you apply to Priority Personnel Inc. to join our team of contractors working at one of Canada’s Top 100 Employers!

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.

If you are interested in working on assignment with Xerox in their Xerox Global Services division in Saint John, then review the following open position for your consideration. The rate of pay for this position is $15.00 per hour.

Essential functions:

  • Provide Excellent Customer Service •Solve Customer Hardware Software and Networking problems at first contact using multiple Systems and Software Tools •Proactively sell the benefits of diagnosing and resolving issues over the telephone •Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary •Resolve issues on the first call and engage 2nd Level groups as appropriate •Enable first visit Resolutions in the Field by executing Full Problem Diagnosis •Ability to Execute Processes unique to Major Account Customers to ensure Service Level Agreements are met •Provide feedback on Policies and Processes to continuously improve the Customer experience •Engage in continuous Learning utilizing online learning per business requirement as dictated. •Maintain Product Knowledge •Meet and Exceed Performance Targets •Represent client to Customers in a Professional and Ethical manner

Required skills:

  • Superior Customer Service Skills •PC/MAC/Networking Experience •Ability to Demonstrate Strong Problem Solving Skills •Ability to Communicate Effectively both verbal and written •High level of achievement and self-motivation •Ability to Deliver Results Independently and as a part of a Team •Ability to Demonstrate Strong Organizational Priority and Time Management Skills

To apply, please submit your confidential resume and cover letter saved as one document to Priority Personnel Inc., ASAP stating Product Support Specialist in the subject line.

Thank you for applying. Only those selected for a screening interview will be contacted.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Saint John, NB, CA
Posted on: 2018-01-11
Posted by: