Priority Customer Support Specialist- 2nd Level Support Contract in Saint John, NB


Branch Saint John NB CA

Customer Support Specialist- 2nd Level Support
Saint John, NB

This position is responsible for the achievement of best in class Customer Satisfaction results and Remote Solutions Performance for a wide array of Xerox…

Priority Personnel Inc . is working with our client, Xerox Corporation, to recruit customer focused candidates for Xerox Corporation’s Customer Care Centre in Saint John. We are working alongside other staffing agencies to provide this service. It is our goal to stand out amongst our peers and provide the best of the best candidates for Xerox Corporation’s consideration and selection.

Do you have what it takes to shine and provide exceptional client service? If so we ask that you apply to Priority Personnel Inc. to join our team of contractors working at one of Canada’s Top 100 Employers! Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox Corporation provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Xerox Corporation provides leading-edge document technology, services, software and genuine Xerox Corporation supplies for graphic communication and office printing environments of any size. If you are interested in working on assignment with Xerox Corporation in their Saint John location, then review the following open position for your consideration. The rate of pay for this position is $16.00 per hour.

Essential functions:
This position is responsible for the achievement of best in class Customer Satisfaction results and Remote Solutions Performance for a wide array of Xerox products and supported software and accounting solutions. The Remote Solutions Analyst provides technical support directly to the customer and 3rd party vendors; they are the gateway to Engineering to resolve and enhance product performance. The successful candidate possesses a very high degree of demonstrated technical competency and is expected to share that knowledge through all knowledge sharing mediums present and future. The successful candidate will embody a relentless pursuit of knowledge, have personal ownership of their individual performance & development and be committed to evolving with our business.

Deliver IT support using remote capabilities and leading edge automation tools.
Identify, troubleshoot, research, support and resolve customer IT issues.
Manage Customer relationship and experience.
Accountable point of engagement and direction for customers and 3rd Party vendors to
Work on problems of diverse scope where analysis of data requires an evaluation of
identifiable factors
Role Model in Creating, delivering and managing knowledge and technical resources.
Develop, train and educate in technology, product usage and functionality
Provide diagnostics on technical software problems.
Provide remote call assistance.
Escalation of complex problems to 3rd Party Groups.
Initiate Service call process.
Provide prompt, courteous, and professional telephone support to both Customers and Service Representatives
Support teamwork within the group
Maintain product knowledge
Understand and fully comply with Contact Centre procedures

IT related diploma and or 2-3 years of demonstrated success in a technical support position at Xerox
Must be able to demonstrate previous success related to technical solutions delivery as well as solid foundation in connectivity concepts and applications
Certifications such as A+ and MCP an asset
Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP , VPN, Unix, MAC
Graphic Based Knowledge is an asset (Adobe suite, Digital Press, etc)
Color Theory is an asset

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Saint John, NB, CA
Posted on: 2018-01-10
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