Overview

Porsche Cars Canada Ltd. Customer Concierge (temporary for one year) Temporary in Mississauga, ON

Porsche Cars Canada Ltd.

Branch Mississauga ON CA

Position:
Customer Concierge (temporary for one year)
Location:
Mississauga, ON

Bachelors’ Degree in Hotel Management, Hospitality, Business Management, completed apprenticeship or commercial training with the focus on service management….

Maintainance of customer information and customer profiles

  • Act as an internal PC customer ambassador
  • Identification and implementation of exclusive contact and service experiences for customers
  • Responsibility for the handling of customer concerns, goodwill and complaint management
  • Ensurance of the adherence to Porsche standards when dealing with customers
  • Definition, planning and control of necessary measures to maintain these standards
  • Draft and implementation of projects for process optimization and to ensure customer satisfaction in the Porsche Centre
    • Bachelors’ Degree in Hotel Management, Hospitality, Business Management, completed apprenticeship or commercial training with the focus on service management
    • 2 plus years’ experience in Customer Relations
    • Automotive industry experience preferred
    • Excellent verbal and written language skills in English and French. German language skills a plus
    • Ability to deal with stressful situations, conflict management skills, assertiveness and a very high degree of customer orientation
    • Confidence, sensitivity in dealing with customers and their needs
    • High service awareness

    or proceed with Standard Application Form.

    Employment Type: Temporary
    Location: Mississauga, ON, CA
    Posted on: 2014-12-05
    Posted by: