Overview

PME, Inc IT Deskside Support Full Time in Fort Saskatchewan, AB

PME, Inc

Branch Fort Saskatchewan AB CA

Position:
IT Deskside Support
Location:
Fort Saskatchewan, AB

IT Deskside Support. Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and…

IT Deskside Support
Responsibilities

– Diagnose and troubleshoot

Computer hardware and software applications

Mobile device hardware and applications

Printers

LAN and WAN networks

Wireless Networks

– Maintain computer hardware equipment inventory

– Maintain mobile device inventory

– Maintain software application inventory

– Log incidents and service requests using ticketing software

– Administer Active Directory users and groups

– Administer mobile devices using MDM software application

– Administer Corporate / Enterprise Google user accounts

– Manage and maintain solid vendor relationships

– Ensure the 24/7 availability and performance of the servers that support

our systems, including some “on-call” responsibilities.

– Administer Windows Server 2008, 2010

Experience

– Minimum 2-3 years’ experience in deploying, configuring and supporting computer hardware and software.

– 2-3 years of experience supporting Windows operating systems.

– Experience administering and troubleshooting LAN and WAN networks

– Experience using ticketing software to record problem and incident management

– Mobile device management software experience an asset

– Experience troubleshooting Cisco network devices an asset

– Ability to work independently

– Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.

– Excellent interpersonal and customer service skills

– ITIL Foundation certification and asset

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Fort Saskatchewan, AB, CA
Posted on: 2016-06-03
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