Philips Customer Response Associate – 199827 Full Time in Toronto, ON


Branch Toronto ON CA

Customer Response Associate – 199827
Toronto, ON

Philips Healthcare offers a comprehensive portfolio of solutions from the hospital to the home, spanning every stage of the patient journey across the entire…

Customer Response Associate

Philips is a diversified technology company, focused on improving people’s lives through meaningful innovation in the areas of Healthcare and Personal Health. Innovation has been a cornerstone of our strategy for over 120 years, creating a strong and trusted Philips brand with market access all over the world. Philips is a leader in cardiac care, acute care and home healthcare, as well as male shaving/grooming and oral healthcare.

Our vision is to improve the lives of 3 billion people a year by 2025.

Philips Healthcare offers a comprehensive portfolio of solutions from the hospital to the home, spanning every stage of the patient journey across the entire continuum of care – from prevention and diagnosis, through treatment, recovery and wellness and Philips Lifeline plays is an important role in this continuum.

Join a market leader that makes a difference 24/7!

As Canada’s #1 medical alarm company, our services improve the lives of our customers by helping seniors remain independent in their own homes and giving our customers and their loved ones peace of mind.

At Philips Lifeline, we don’t need employees; we need people…people who share our passion for caring!
Your Challenge:
We challenge you to join Philips Lifeline as a Customer Response Associate. In this role you will be responsible for delivering personalized and professional customer service to each and every customer that calls in. You will quickly assess the situation with the customer and execute appropriate processes to ensure the customer receives the right kind of assistance.

Here’s how you will do that:
• Answer all incoming calls from customers with a sense of urgency
• Assess customer’s situation (emergency vs. non-emergency) and follow appropriate processes
• Conduct daily test calls with customers to ensure equipment is functioning properly
• Troubleshoot equipment issues with customers
• Provide exceptional customer service to customers, showing compassion and care
• Perform additional duties as assigned by the Team Leader

Hours of Work:
Training: Must be able to complete 6 weeks of full-time paid training. This consists of 3 weeks in-class training, Monday-Friday 9:00am – 5:00pm and 3 weeks on-the-job training, schedule TBD.

Normal Working Hours: must be able to work an 8 hour shift between 7:00am – 12:00am (midnight), any 5 days of the week Monday through Sunday

Your Qualifications:
• High School Diploma required
• 1 to 3 years of call centre and/or customer service experience
• Strong computer skills and ability to learn and navigate new software quickly
• Must be fluent in English (verbal and written); fluency in French (verbal and written) and/or Cantonese (verbal) is considered an asset
• Strong interpersonal and communication skills (both verbal and written)
• Demonstrated ability to actively listen and process information quickly and accurately
• Excellent judgment and decision-making skills to ensure the safety and security of customers
• Flexible and adaptable; willing to learn new skills
• Must be able to talk and type and navigate multiple screens while on the phone with the customer
• Fast and accurate typing skills – minimum of 30 words per minute required

Our Offer:
Here at Philips WE ARE Working Together for a Better Tomorrow

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.

We offer competitive benefits including Group Benefits, Employee Assistance Program, Group RRSP, Pension plan and Employee Stock Purchase Plan.

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Apply today!

*Please Note: All successful candidates will be required to undergo a Criminal Background Check and a Vulnerable Sector Screen

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Fraud Alert
We have been made aware of fraudulent job offers, misrepresenting Philips in the market place. Philips does not send a cheque when making a job offer and does not charge a fee for any phase of the job application process. If you receive a cheque or are requested to pay a fee in order to process a job application or conduct a background check, these are not authorized Philips communications. Also, be advised that Philips employees only conduct email communications via “@philips.com” email accounts, communication from other email accounts like @philipslighting.ca are not official Philips communications. Always exercise caution when personal information is being requested of you. To report a scam, please visit the Government of Canada’s Canadian Anti-Fraud Centre website at www.antifraudcentre-centreantifraude.ca

Job Customer Service – Field Service
Primary Location Canada-Ontario-Toronto
Organization BG Population Health Management (35004541)
Schedule Full-time
Travel - No
Job Number: - 199827

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Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2016-05-19
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