Overview

Pete’s Fine Foods Junior Manager – Front End Full Time in Bedford, NS

Pete’s Fine Foods

Branch Bedford NS CA

Position:
Junior Manager – Front End
Location:
Bedford, NS

Resolve and properly document problems that arise such as customer complaints, staffing issues, etc. In this position, you will report to the store operations…

Are you looking for an exciting entry level leadership position where creativity, quality and care really count?

Join our team of passionate performers at Pete’s Frootique & Fine Foods!

We are currently seeking a junior manager in our front end department to join our management team in the Bedford retail location. In this position, you will report to the store operations manager and oversee the daily operation of our front end department. You will ensure that all targets are achieved while not compromising on offering exceptional customer service for our customers.

WHAT’S IN IT FOR YOU?

  • Affordable HealthCare Benefits
  • Employee Discount Program
  • Competitive Wages
  • Paid Training and Development
  • Flexible, Fun, Supportive and Growing work environment
  • Advancement Opportunities

Responsibilities:

  • Fulfill all responsibilities of managing the day to day operation of the front end department; ensuring our cashiers are well trained and providing exceptional customer service to our customers
  • Communicating, organizing and implementing processes and procedures for the front end team
  • Provide leadership and a positive work environment for team members; you will ensure that standards of excellent customer service, quality, safety, and efficient procedures are maintained
  • Gain a thorough understanding of frontend procedures through the procedures manual and ensure each cashier is following the correct processes and procedures
  • Manage the performance of team members through the exchange of formal and informal feedback
  • Maintain labour ratios within budget by ensuring a high level of productivity of all staff and adjust scheduling to projected business volumes
  • Resolve and properly document problems that arise such as customer complaints, staffing issues, etc
  • Performing daily cash reconciliations and reporting (including the balancing of cashier floats, preparing daily deposits, reconciling our on-line order sales with the front end reports, coin orders etc.).
  • Assist in coordinating phone in grocery orders (taking payment).
  • Ensure products are being correctly rung in by the cash team.
  • Maintaining a clean and visually appealing checkout area.
  • Ensuring high levels of customer care on the front end with the understanding that this is the final service touch point for our customers.
  • Ensure we are using the front end team to upsell products and increase sales
  • Ensure the team is fully engaged; helping out where needed and working in other areas of the store if required
  • Collaborate with the Store Operations Manager, other department leaders and all members of the Pete’s Frootique & Fine Foods team to foster the success of our store and organization as a whole
  • Other duties as directed by the Store Operations Manager

Qualifications:

  • 2+ years in a retail management and/or supervisory role
  • This role is a "working manager" position. Must be able to spend the majority of the time on the sales floor while balancing office work.
  • People management skills (communication, motivation, performance management, succession planning, etc.)
  • Several years of experience in a customer service role
  • Knowledge/experience with front end systems
  • Excellent financial management skills
  • Excellent attention to detail
  • Demonstrated proficiency in the Microsoft Office Suite of programs
  • Proficient math skills
  • Flexible Schedule – Must be able to work days, evenings and weekends
  • Availability to lead and participate in month end (Sunday) inventory counts

Our goal is for our service team to reflect the diverse communities and customer base we serve.

We strongly encourage applications from all qualified candidates.

We appreciate the interest of all applicants however only those selected for an interview will be contacted.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Bedford, NS, CA
Posted on: 2018-04-04
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