Overview

PeopleToGo Field service technician Contract in Victoria, BC

PeopleToGo

Branch Victoria BC CA

Position:
Field service technician
Location:
Victoria, BC

Enjoy working in a TEAM environment with various teams in the support area. A valid drivers; Travel is to client sites in and around Victoria, BC….

This job is posted by an employment agency or third party on behalf of the employer.

Employer Name: Peopletogo

Industry Title: Other Information Services (5191)

Job Title : Field Service Technician

Location : Victoria, BC

Type : Contract role – 1 year, located in (Victoria, BC)

Starts : December 1, 2016

Ends November 30, 2017

Hours : M-F business hrs (minimal after hour support by special request only)

Other: A valid drivers; license and access to a reliable, insured vehicle is recommended. Travel is to client sites in and around Victoria, BC

Overview:
Provide HP printer and desktop service, repair and support in the field in Victoria, BC. This role requires previous and related experience performing this work. Tasks involve the repair of a variety of HP Print and Graphics Hardware and Personal Computers, as well as have exposure to networking products and operating systems.

Responsibilities:

  • Delivering high quality client site hardware support service to a large customer base, from Enterprise to customers in Victoria.
  • Install and repair print systems, laptop and desktop computers, workstations, graphic print products and peripherals at various customer locations with minimal supervision.
  • Run on-site and remote diagnostics and support account managers.
  • Primary contact for all customer related service issues that are assigned
  • Interact with Customers to ensure a high level of Customer satisfaction following established procedures.
  • Provide information to fulfill real time administrative needs.
  • Achieve productivity and quality goals as set forth by management.
  • Configure system hardware, software and network components.
  • Perform installations, re-installations, maintenance, and repairs on Customer equipment.
  • Provide break-fix reactive support and installation for low-end/mid-end and high-end products.

Qualifications:

  • Education: Technical College Graduate or Undergraduate Degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work related experience as a minimum. A+ and MCSE certifications are an asset
  • 3 to 5 years of Field Service support experience with strong experience working with printer, desktop and laptop device repairs.
  • Identifies/resolves complex malfunctions, runs system diagnostics/tests, and installs a wide variety of hardware and software.3 to 5 yea
  • Proficient with Microsoft Windows O/S and MS office products is an asset.
  • Strong analytical and technical problem-solving skills.
  • Strong and professional English language communications skills; proficient in oral, written and telephone communication skills; Ability to effectively interact and communicate with people at all levels.
  • Good presentations skills.

Other:

  • Able to gather relevant information systematically; solve problems, anticipate needs, develop and propose solutions and gain agreement.
  • Ability to build and maintain ongoing relationships with customers, peers and support partners.
  • Perform reporting and administrative functions. Manage time effectively.
  • Self-motivated individual with a commitment to excellence and willing to accept new challenges in a dynamic environment.
  • Highly motivated by customer satisfaction; enjoy working in a TEAM environment with various teams in the support area.

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Employment Type: Freelance
Location: Victoria, BC, CA
Posted on: 2016-12-07
Posted by: