Overview

People To Go Field service maintenance technician Contract in Quebec City, QC

People To Go

Branch Quebec City QC CA

Position:
Field service maintenance technician
Location:
Quebec City, QC

Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment;…

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  • Job title – Service Tech
  • Must haves – Basic mechanical skills, Clean drivers record, Clean Criminal Background check
  • Vehicle is provided
  • Pay rate : 20$/hr
  • Nice to haves – Networking Service Skillsets an asset, Some experience in ATM, POS repairs are very helpful. – Models by NCR, IBM.
  • Contract is estimated at 6 months
  • Start Date – November 24 –
    • Gauranteed 40 hour
    • What days will they work each week?
    • Should be available to work Monday to Sunday, from 7am to 12 midnight
  • Is there any shift work required? Yes
    • Rotating shifts. Shift start and end time will be provided well in advance
  • Will overtime ever be required? On occasions
  • Is tools required? Yes
  • Additional details:
    • This would be a Customer facing role, therefore no jeans, T-shirts, or Logoed shirts from other companies.
    • Dress pants and Ties are overdress

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Position responsible for installation, maintenance on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
  • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
  • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
  • Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM’s and or within financial institution
  • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
  • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
  • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer

BASIC QUALIFICATIONS:

  • High School Diploma or equivalent
  • Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
  • Experience in PC Hardware Maintenance and support
  • A+ Certification
  • Excellent interpersonal skills/customer relationship skills required
  • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
  • High level of personal integrity; Support and promote teamwork and cooperative effort
  • Must have the ability to work a flexible schedule including nights, weekends

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Québec City, QC, CA
Posted on: 2016-11-02
Posted by: