Overview

PEOPLE STORE STAFFING SOLUTIONS Customer Service Claims Analyst (6 months contract) Contract in North York, ON

PEOPLE STORE STAFFING SOLUTIONS

Branch North York ON CA

Position:
Customer Service Claims Analyst (6 months contract)
Location:
North York, ON

Active participation in all Supply Chain / Customer Service initiatives. Handle Claims and disputes from the customer….

Handle Claims and disputes from the customer

  • Able to handle damage goods and returns
  • Support and develop solutions for Customer Service related to company Continuous Excellence.
  • Support and develop measures and reporting for audit requirements.
  • Engage all team members in the active pursuit of all process improvement opportunities.
  • Deliver effective business solutions on time and ensure error-free order management.
  • Conduct regular operational reviews implementing required changes to improve performance.
  • Active participation in all Supply Chain / Customer Service initiatives.
  • Continuously review / analyze data, and identify trends driving corrective action and modifying procedures as required to meet customer service objectives.
  • Support and develop ongoing monthly and weekly updates of customer service key performance indicators.
  • Support development and execution of standard process and performance indicators that will allow for targeted opportunities to enhance results.
  • Organize and analyze, formatted end products to support internal and external requests.
  • Validate and analyze data and determine root cause and effects.
  • Development of analytical tools to support business needs.
  • Identify opportunities in Customer Service operations and work with the team to drive focused improvement.
  • Drive reduction in manual touches in the Customer Service reporting and order processing.
  • Support development and validation of new Customer Service reporting
  • Qualifications

    • Must have SAP Experience
    • Strong interpersonal skills. Must be able to communicate effectively both verbally and in written
    • Highly developed analytical and problem-solving skills
    • Highly developed organizational, negotiation and presentation skills
    • Ability to multi-task and thrive in a fast paced environment
    • Proficient in MS Word, Excel, PowerPoint; and knowledge of

    or proceed with Standard Application Form.

    Employment Type: Freelance
    Location: Toronto, ON, CA
    Posted on: 2015-05-22
    Posted by: