PEOPLE STORE STAFFING SOLUTIONS Customer Service Claims Analyst (6 months contract) Contract in North York, ON


Branch North York ON CA

Customer Service Claims Analyst (6 months contract)
North York, ON

Active participation in all Supply Chain / Customer Service initiatives. Handle Claims and disputes from the customer….

Handle Claims and disputes from the customer

  • Able to handle damage goods and returns
  • Support and develop solutions for Customer Service related to company Continuous Excellence.
  • Support and develop measures and reporting for audit requirements.
  • Engage all team members in the active pursuit of all process improvement opportunities.
  • Deliver effective business solutions on time and ensure error-free order management.
  • Conduct regular operational reviews implementing required changes to improve performance.
  • Active participation in all Supply Chain / Customer Service initiatives.
  • Continuously review / analyze data, and identify trends driving corrective action and modifying procedures as required to meet customer service objectives.
  • Support and develop ongoing monthly and weekly updates of customer service key performance indicators.
  • Support development and execution of standard process and performance indicators that will allow for targeted opportunities to enhance results.
  • Organize and analyze, formatted end products to support internal and external requests.
  • Validate and analyze data and determine root cause and effects.
  • Development of analytical tools to support business needs.
  • Identify opportunities in Customer Service operations and work with the team to drive focused improvement.
  • Drive reduction in manual touches in the Customer Service reporting and order processing.
  • Support development and validation of new Customer Service reporting
  • Qualifications

    • Must have SAP Experience
    • Strong interpersonal skills. Must be able to communicate effectively both verbally and in written
    • Highly developed analytical and problem-solving skills
    • Highly developed organizational, negotiation and presentation skills
    • Ability to multi-task and thrive in a fast paced environment
    • Proficient in MS Word, Excel, PowerPoint; and knowledge of

    or proceed with Standard Application Form.

    Employment Type: Freelance
    Location: Toronto, ON, CA
    Posted on: 2015-05-22
    Posted by: