OverviewParkland Fuel Corporation Service Desk Analyst (Term) Contract in Red Deer, AB
Parkland Fuel Corporation
Branch Red Deer AB CA
Service Desk Analyst (Term)
Red Deer, AB
Our family includes Bluewave Energy, Columbia Fuels, Elbow River Marketing, Island Petroleum, Fas Gas Plus, Farstad Oil, Les Pétroles Parkland, Pioneer Energy,…
Position Summary Parkland is unique. We fuel communities by safely delivering high-quality petroleum products to motorists, businesses, consumers and wholesale customers across North America. Through unrivaled dependability and service, we connect communities to the products they need to heat their homes, fuel their industries and drive their economies.
Parkland is strong. We are one of North America’s fastest growing and largest independent distributors and marketers of fuels and lubricants. Our family includes Bluewave Energy, Columbia Fuels, Elbow River Marketing, Island Petroleum, Fas Gas Plus, Farstad Oil, Les Pétroles Parkland, Pioneer Energy, Sparlings, and Superpumper Inc.
Parkland is growing. Our organization is powered by effective leadership, progressive strategies and industry-leading best practices — but more importantly, it is driven by talented, customer-focused people who value integrity, innovation and quality. We are looking for good-natured, hard-working candidates who want to build a rewarding career in a dynamic and collaborative work environment. We are a family and our family continues to grow.
The ideal candidate will be well versed in customer service and have the ability to work in a high volume, fast paced environment. The Service Desk operates extended business hours 7 days a week and provides on-call support for critical after-hours incidents; this requires incumbents to be comfortable working some shifts and taking part in the on-call rotation.
This is a 3-6 month term position, with the potential to become permanent.
Qualifications & Skills:
• Minimum 1 year of previous Service Desk or Help Desk experience is required;
• Certificate/Diploma in a related IT field would be preferred;
• Strong communication and customer service skills are required;
• Must be able to apply logic to problem solving and troubleshooting skills;
• The successful applicant will be detail oriented and conscientious, patient, pleasant, and an enthusiastic team player;
• Must be able to work both independently and in a team environment;
• Working knowledge of applications, networking, computer, and point of sale hardware and software would be an asset;
• ITIL Foundations Certification would be considered an asset.
Our main priority at Parkland is our people. As an employee, you can expect a fair workplace, a professional work environment, competitive compensation, outstanding benefits, and a share in our success through the Employee Share Purchase Plan and our Annual Incentive Plan.
Our preferred method of application is online at www.parkland.ca
We thank all candidates in advance for their interest, however only those being considered will be contacted.
Parkland Fuel Corporation is committed to the principles of Employment Equity.
We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Fuel Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
Employment Type: Freelance
Location: Red Deer, AB, CA
Posted on: 2017-02-11