Pantheon Support Coordinator Contract in Cold Lake, AB


Branch Cold Lake AB CA

Support Coordinator
Cold Lake, AB

Candidate is required to bring his/ her own PPE (reflective vest, safety glasses, steel toed boots, cut proof gloves, hard hat). Travel may be required….

Support business in an Enterprise environment, with distributed locations, dealing with items remotely.

- Perform changes according to change management best practices.
- Provide overall IT infrastructure Projects coordination, which involves multiple local and global groups to complete assignments and projects.
- Create and review documentation/process as required (i.e. Transition documents from Project to Steady Operations state)
- On call a possibility
- Travel may be required.
- Candidate is required to bring his/ her own PPE (reflective vest, safety glasses, steel toed boots, cut proof gloves, hard hat)

Provide hands & eyes assistance on server issues and changes:
- Level 1 support for the data and voice networks.
- Physical hardware installation/removal (rack and stack servers/network equipment)
- Coordinate, follow-up and escalate with service providers as well as hands on and problem ticket resolution.
- In addition to L1 support activities the role also assists local and remote team members in their site and facilities coordination roles.
- Manage physical security for IT facilities

Primary skill set:
- PC, Server experience: installing and cabling servers, troubleshooting, and asset management
- Network infrastructure experience: Cisco and Juniper routers and switches experience
- Tape Management/ Offsite Storage Procedures, Data Center operations
- Problem management and process skills
- Good analytical and communication skills
- Knowledge of ITSM is a benefit

Secondary skill set:
- Well versed in Microsoft tools (Word, PowerPoint, Excel)
- Familiar with MS Suite including SharePoint/ portal development would be an asset
- Dell/HP Server hardware, SAN, Tape backup. Hardware trouble shooting skills

Job Type: Contract


  • Cisco and Juniper routers and switches: 1 year
  • Data Center Operations: 1 year
  • Installing and cabling servers: 1 year
  • Tape Management/ Offsite Storage Procedures: 1 year


  • Cold Lake, AB

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Cold Lake, AB, CA
Posted on: 2018-05-24
Posted by: