Owl Practice Inc Customer Ambassador (Customer Service Rep) Contract in Toronto, ON

Owl Practice Inc

Branch Toronto ON CA

Customer Ambassador (Customer Service Rep)
Toronto, ON

Potential candidates will need to be able to work remotely, on their own computer, with in-person meetings in Toronto happening as needed….

Customer Advocate – Owl Practice
Location: Toronto, Ontario (+ telecommuting)
Compensation: contract position – hourly; commensurate with experience


Owl Practice (www.owlpractice.ca) is Canada’s leading practice management solution for psychologists, social workers and therapists. We’re a fast-growing SaaS start-up and we’re in need of help to support our customer growth. We’re looking for an amazing person who is ready to learn, work hard, and to help make Owl even better!

This role will be involved in:

  • assisting prospective customers as they explore Owl Practice including setting up demonstration times, answering email queries, and following up on active leads
  • managing a detailed “how-to” FAQ to help our customers get the most out of Owl
  • offering customer support to existing Owl customers via email and phone
  • setting up and configuring our new customer support tool
  • assisting with customer growth efforts including partnerships, social media, blog postings, email marketing, and updates to the Owl marketing website
  • supporting the CEO with other activities it takes to make Owl successful

You are:

  • a university graduate
  • passionate about mental health and wellbeing
  • love language and care about things being well-written
  • friendly, a great listener, and someone who is naturally customer-oriented
  • driven, hard-working, and a great problem solver
  • obsessed with quality and detail-oriented
  • curious about how startups work and always keen to learn more

Owl is an early startup and as such does not have an office at present. As a result, this role will involve telecommuting (i.e. working from home). Potential candidates will need to be able to work remotely, on their own computer, with in-person meetings in Toronto happening as needed. Skype interactions will happen on a daily basis.

Some hints on how to apply for this job:

  • Check out www.owlpractice.ca so you know what we’re about (you’d be surprised how many people don’t!). If you’re interested, consider applying!
  • Send us your resume and include an email introduction that lets us get to know you a bit, and why you’re interested in working at Owl Practice.

If you’re looking for a hands-on opportunity to work with a talented team in a fast-paced startup environment, Owl may just be for you!

Thanks for looking. We look forward to hearing from you!

Job Type: Contract

Local candidates only:

  • Toronto, ON

Required experience:

  • Undergraduate Degree: 4 years

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2015-09-23
Posted by: