OutsourceHR IT Technical Support Full Time in Calgary, AB


Branch Calgary AB CA

IT Technical Support
Calgary, AB

IT Help Desk:. Provide IT infrastructure solutions; Provide knowledge, guidelines and technical leadership;…

Our client is currently searching for an IT Technical Consultant who is looking to work in a team focused, collaborative and supportive work environment.

The successful candidate will be responsible for assisting and working closely with a wide variety of clientele in delivering IT Services onsite and remotely as required.


  • Maintain server backups, server and network infrastructure and coordinate hardware and software issues, moves, deployment and optimization;
  • Coordinate hardware and software issues;
  • Manage and respond to server alerts from monitoring system – 24×7;
  • Provide after-hours support to all urgent and emergency requests of team members;
  • Estimate levels of effort and costs for proposed Infrastructure projects;
  • Provide knowledge, guidelines and technical leadership;
  • Provide IT infrastructure solutions;
  • Assist Team Managers with delivering presentations and client proposals that provide comprehensive recommendations IT technologies to a wide variety of audiences;
  • Perform technical trouble shooting, solution delivery and completion of client service calls and projects;
  • Provide innovative and flexible recommendations to clients that meet business and technical requirements of the client;
  • Develop lasting customer relationships;
  • Prioritize and execute tasks;


Broad experience in the following areas:

  • Microsoft Windows Server;
  • Cloud Technologies (Azure, Office365);
  • Microsoft Exchange Server;
  • Server Hardware;
  • Storage Solutions (Storagecraft, Veeam);
  • Hold at least one current certification (related to network or server admin) or willing to attain certifications;
  • Strong organizational skills with excellent attention to detail;
  • Experience working in a team-oriented, collaborative environment;
  • Strong time management skills;
  • A team player with excellent verbal and written communication skills;
  • Ability to excel with a flexible work schedule and collaborative work environment;
  • Excellent client facing abilities and proven track-record of developing and maintaining outstanding client relationships.

Specific experience in the following areas:

  • Server Virtualization (VMware, HyperV);
  • Terminal Services;
  • Network Administration (inter-office networks, Fortigate networking hardware).

Behavioural Competencies:

  • You are highly motivated to meet client needs in the most efficient way possible;
  • You have the ability to quickly familiarize with client environments;
  • You have the ability to research and learn new technologies quickly and efficiently;
  • You enjoy the changing demands of technology and embraces learning and expanding their knowledge;
  • You possess strong time management skills with the ability to work effectively with a team or independently;
  • You have strong attention to detail with the ability to organize and set priorities to manage multiple tasks and projects;
  • You have the ability to understand and adhere to operating procedures and practices;
  • You demonstrate professionalism through appearance and overall conduct;
  • You are open and willing to communicate and respond to the needs of our clients in a positive, professional, and supporting manner;
  • You are strong in interpersonal and consulting skills with a demonstrated customer service focus;
  • You are a self-starter, who is results-oriented with a desire to learn and support new developments.

If you fit the above criteria and are interested in applying for this role, please apply directly through indeed.ca. Only those qualified and selected as candidates for the role will be contacted for an interview.

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Job Type: Full-time

Salary: $85,000.00 /year

Job Location:

  • Calgary, AB

Required education:

  • Diploma/Certificate

Required experience:

  • Network Security: 2 years
  • IT Help Desk: 1 year
  • Microsoft Exchange Server: 1 year
  • Microsoft Windows Server: 1 year
  • Network Administration: 3 years

Required license or certification:

  • Driver’s Licence

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2017-01-25
Posted by: