Operations Specialist I in Toronto, ON


Branch Toronto ON CA

Operations Specialist I
Toronto, ON

Funds Transfer – Completes data entry or repair of electronically transmitted funds transfer requests in a timely and accurate manner. Funds Transfer Risk…

Employment Type: Regular

Completes a broad range of complex and specialized operational duties within an assigned area(s) of the Company, ensuring timely completion and compliance with established internal standards and external regulations.

Leadership & Teamwork

Complete a broad range of complex processing, operational, customer service and/or accounting-related specialized duties in support of assigned area(s). Resolve unusual issues, investigating their source to minimize or eliminate further occurrences.

Complete research and compile material for management to render recommendations. Provide support to correct identified problems, including work simplification, process design and workflow reorganization.

May reconcile and balance accounts, verify accuracy of computation and resolve discrepancies.

Maintain appropriate records of activity and may assist in development and maintenance of procedural and/or training manuals.

Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

Ensure activities comply with pertinent internal standards and external regulations.

Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

Complete other responsibilities, as assigned.

Major Challenges

The position makes decisions within assigned authority. Decisions beyond assigned authority are referred to higher management for approval.

Role Context

This position may be found in one of the following areas:
Student Lending Operations – identifies, reviews and prepares delinquent Guaranteed Student Loan accounts for submission to various guaranty agencies for reimbursement on defaulted loans.

Commercial Support (Documentation) – prepares/reviews commercial loan documentation and collateral for new and existing loan customers ensuring compliance with established bank guidelines and external regulations. Reviews collateral and documentation for deviations from acceptable standards, ensures receipt of required documentation, provision of quality and timely and accurate service in documentation related matters.

Commercial Support (Investigations) – obtains and verifies credit and account information for interested parties. Responds to written or verbal inquiries for depository account and loan information on customers who have given the Company as a credit reference.

Communications – Provides assistance in daily activities within Payment Operations Communications, ensuring timeliness, quality and procedures are followed.

Funds Transfer – Completes data entry or repair of electronically transmitted funds transfer requests in a timely and accurate manner.

Funds Transfer Risk – Monitors and processes payments failing for insufficient balances, including payments to and/or from accounts which have blocks or stops placed against them. Works with account managers and credit officers to determine account standing and request payment release approval.

Investigations – Investigates complex financial transactions and takes appropriate actions to resolve all global funds transfer related inquiries.

Production – Verifies letter of credit and documentary collection products data on the system for accuracy and quality control. Releases data on system and inputs data as necessary. Maintains appropriate records according to internal guidelines and regulations.

Consumer Credit Originations/Account Entry (Business Cards)- establishes Business Card accounts on appropriate systems according to established procedures and service quality requirements while communicating all processing challenges and service level issues to management.

Consumer Credit Originations/Account Entry (Consumer Credit Operations) – provides Consumer Credit’s internal and external customers with superior service in handling and processing support requests. Provides assistance to staff in gaining/improving operations skills and promotes service quality through leadership example, expertise and knowledge.

Direct Sales – Opens and maintains demand deposit, time deposit and certificate of deposit accounts while completing a variety of clerical duties and adhering to established procedures and the Company’s quality service focus.

Preferred Servicing – Assists Premier relationship managers in establishing new account relationships for Premier customers while adhering to established procedures and the Company’s quality service focus.

Secondary Sales – inputs and verifies information in the mortgage pipeline to ensure accuracy of data for generation of Secondary Marketing reports.

Secondary Marketing Operations – completes comprehensive review of credit and legal loan documentation and system data for a select range of mortgage loans products encompassing a select channel of business for retail, correspondent, table funded and/or broker. Ensures collateral and data integrity, documentation accuracy and receipt, and timely sale and funding to the investor in accordance with required regulations, guidelines and servicing compliance.

REO – monitors all REO closing transactions and evictions for the REO portfolio and serviced closings, ensuring compliance with all guidelines and regulations.

Foreclosure/Bankruptcy – initiates referrals for legal action on non-performing accounts secured by real estate to maximize recovery proceeds. Review actions to verify account setups are in accordance with investor and mortgage insurance guidelines.

Loss Mitigation – initiates referrals for legal action on non-performing accounts secured by real estate to maximize recovery proceeds. Ensures timely and cost effective legal action initiation. Review actions to verify account setups are in accordance with investor and mortgage insurance guidelines. Paralegal certification or equivalent is required.

Return Items – Processes dishonored negotiable instruments within established Uniform Commercial Code time frames and/or Federal Reserve and Clearinghouse Association procedures using image technology; posts system rejects.

Retirement Products – Responds to and resolves telephone inquiries from customers, branches and Financial Advisors regarding requirements of individual retirement plans and processing. Completes a variety of complex clerical duties according to established procedures to support delivery of quality service.

Adjustments – Researches adjustments received from various internal and external sources within established time frames and/or Federal Reserve and Clearinghouse Association procedures.

Wholesale Lockbox – Processes for deposit, account receivables for Company customers received from post office lock boxes according to established customer-specific plans.

Proof – Operates a single or multi-pocket proof machine to encode, endorse and balance all incoming batch transactions from branches and departments. Processes deposits, department work, batches and transactions according to acceptable department procedures and practices.

Document Processing – Operates mainframe and PC-based high speed processing equipment utilizing various check sort programs and conventional magnetic ink capture and/or image-based technology in the Check Processing Control System.

Inventory – Coordinates inventory control for Company. Serves as liaison between inventory users and buyers.

Printing & Distribution – Completes a variety of functions related to digital production copiers including binding, finishing, and shipping to support Company-wide production of print requests.

Reconciliation – Applies knowledge and theory of accounting function to balance monetary transactions to data captured via-high speed check processing equipment. Completes complex balancing functions; monitors activity of reconcilement system for immediate on-the-job information as needed.

Inserting Services – Operates a multi-station inserter to process high volumes of mail ensuring quality of processing.

Transaction Processing – Assists in analysis, development, publishing and maintenance of Company communications, procedures, forms and customer disclosures associated with Company programs.

Legal Processing – Accepts and processes highly sensitive legal documents served to the Company in a timely and accurate manner. Maintains appropriate records and files.

Factoring Payments – Monitors and processes incoming and outgoing payments from debtors, factoring correspondents and clients in a timely and accurate manner.

Factoring Claims – Completes record keeping, accounting and filing duties for record maintenance of departmental activities.

Factoring Support – Provides operational support for an assigned area of Commercial Services.

Cash Management Services – Responds to and resolves basic telephone and/or written service inquiries on Cash Management product lines according to established procedures and the Company’s service quality focus. Coordinates operational efficiencies with production areas as appropriate.

Foreign Exchange Reception/Distribution – Receives, reviews and codes all incoming Foreign Exchange transactions received from Online Remittance System, Hexagon and SWIFT incoming payments.

Investigations, Foreign Exchange – Completes reconciliation and investigations on assigned foreign currency accounts. Investigates complex financial transactions and takes appropriate action to resolve all foreign exchange related inquiries.

Foreign Exchange Control – Reviews and enters foreign currency payment information ensuring correct accounts are utilized. Ensures compliance with internal procedures and external regulations, making recommendations on procedures to higher levels as appropriate.

Foreign Exchange Operations – Reviews and inputs Foreign Exchange transactions received from various sources. Ensures appropriate rates are utilized and advises higher management on relevant issues as appropriate.

Management of Risk

Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.


Minimum of three years proven and progressive Senior Operations Assistant experience or equivalent.

Associates degree in business, related field or equivalent experience.

Proven organizational, planning, analytical, problem-solving, customer service and communication skills.

Proficiency with personal computers as well as pertinent mainframe systems and software packages.

Knowledge of operational policies and procedures for assigned area.

Ability to maintain confidentiality as well as operate pertinent office equipment.

May require the ability to stand for eight hours and lift up to 60 pounds.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2014-09-04
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