Overview

Ontario Teachers’ Insurance Plan Benefits Services Call Centre Support Representative Contract in Waterloo, ON

Ontario Teachers’ Insurance Plan

Branch Waterloo ON CA

Position:
Benefits Services Call Centre Support Representative
Location:
Waterloo, ON

Managing the Benefits Services department’s communications. Benefits Services Call Centre Support Representative (6 Month Contract)….

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization that puts people, both our members and our employees, first. We are committed to providing a positive work environment and to developing careers. We’re looking for someone to join our team as a:

Benefits Services Call Centre Support Representative (6 Month Contract)

Do you have a gift for knowing what other people need?

Do you find it easy to make decisions?

Are you the very best at follow-through?

If the above sounds like you, then consider OTIP for your next career move!

As a member of our growing Benefits Services team, your responsibilities will include:

Managing the Benefits Services department’s communications. This includes monitoring, tracking and distributing all incoming call centre mail and faxes.

Ensuring appropriate communications and marketing materials are sent to members.

Providing administrative and clerical assistance to the Call Centre Representatives, including member mailings, imaging, indexing and filing.

Managing the secure FTP claim pull folder, ensuring that all claim pulls are monitored, distributed and imaged, and the logs are updated.

Responding to member email inquiries from the department’s email queue within specified department turnaround times.

Responding to inquiries from members who drop into the office in a courteous and efficient manner.

Providing backup support to the Call Centre by taking inbound member inquiries when required.

Assisting the Call Centre, Senior Administration and the Leadership team. This includes distributing reports, documents and other duties as needed.

Participating in the creation and maintenance of various common folders and manuals for department reference.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

A minimum of one year’s post-secondary training in Office Administration.

A minimum of one year’s experience in group health, dental and travel insurance.

A demonstrated ability to provide outstanding service in an accurate and efficient manner.

Exceptional communication skills and a demonstrated ability to deal effectively with all levels of internal and external stakeholders.

Superior time management, project management and organizational skills to manage competing priorities.

Intermediate knowledge of Microsoft Office Suite applications.

Experience in call centre and customer service environments is considered an asset.

The ability to communicate in French is considered an asset.

OTIP is more than just a place to work. In addition to competitive salaries and industry-leading benefits, OTIP offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to participate on committees, to work collaboratively, and to continuously improve their professional skills. As one of Waterloo Area’s Top Employers for 2017 , as awarded by Toronto-based publisher Mediacorp Canada, we take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more! To recruit the best, we offer the best. For more information on OTIP and its Group of Companies (TW, CURO), our company culture, and perks we offer, visit the ‘Life at OTIP’ page on our website.

If you are interested in this opportunity, please apply online

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Waterloo, ON, CA
Posted on: 2017-04-01
Posted by: