Overview

Ontario Basketball Account Specialist Contract in Ontario

Ontario Basketball

Branch ON CA

Position:
Account Specialist
Location:
Ontario

As a member of the Account Management Team, you will be responsible for providing winning service to all Toronto Maple Leafs, Toronto Raptors, Toronto FC, and…

JOB OVERVIEW

As a member of the Account Management Team, you will be responsible for providing winning service to all Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Marlies Season Seat Holders as well as casual fans. You will be accountable for providing information and knowledge to our Season Seat Holders as their first point of contact.

RESPONSIBILITIES

Meet or exceed renewal targets during all annual retention campaigns.

Provide exceptional service through inbound and outbound calling campaigns as well as client meetings.

Maintain established client relationships; servicing all existing Season Seat Holder accounts.

Support to all other service initiatives and programs as required including but not limited to the Season Seat, Holder relocation event, various Season Seat Holder networking events and the ticket delivery process.

Maintain proper financial administration and balancing for all accounts.

Work in conjunction with the entire Ticket Sales teams to reach department goals and objectives.

REQUIREMENTS

1-2 years experience in developing sales and service relationships is ideal

A post-secondary degree or diploma

Self-motivated and energetic demeanor with the ability to move around the venue safely and swiftly

Ticket Master and/or ARCHTICS knowledge is an asset

Ongoing awareness and responsiveness to client satisfaction

Demonstrated ability to build and develop professional relationships

Confident user of Microsoft Windows XP- Word, Excel, Outlook

Skillful at listening, understanding and communicating effectively

A ‘One-Team’ approach toward departmental and company-wide goals

Proven to perform well under pressure; manage multiple priorities simultaneously

A self-starter with a mature, professional attitude and presence

Alert and receptive to shifting demands within a fast-paced, changing environment

Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills

Available to work evenings, weekends and holidays as required

A positive, winning approach, incorporating integrity, confidentiality and discretion

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Ltd. will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: , ON, CA
Posted on: 2017-04-01
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