OverviewOntario Basketball Account Specialist Contract in Ontario
Branch ON CA
As a member of the Account Management Team, you will be responsible for providing winning service to all Toronto Maple Leafs, Toronto Raptors, Toronto FC, and…
As a member of the Account Management Team, you will be responsible for providing winning service to all Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Marlies Season Seat Holders as well as casual fans. You will be accountable for providing information and knowledge to our Season Seat Holders as their first point of contact.
Meet or exceed renewal targets during all annual retention campaigns.
Provide exceptional service through inbound and outbound calling campaigns as well as client meetings.
Maintain established client relationships; servicing all existing Season Seat Holder accounts.
Support to all other service initiatives and programs as required including but not limited to the Season Seat, Holder relocation event, various Season Seat Holder networking events and the ticket delivery process.
Maintain proper financial administration and balancing for all accounts.
Work in conjunction with the entire Ticket Sales teams to reach department goals and objectives.
1-2 years experience in developing sales and service relationships is ideal
A post-secondary degree or diploma
Self-motivated and energetic demeanor with the ability to move around the venue safely and swiftly
Ticket Master and/or ARCHTICS knowledge is an asset
Ongoing awareness and responsiveness to client satisfaction
Demonstrated ability to build and develop professional relationships
Confident user of Microsoft Windows XP- Word, Excel, Outlook
Skillful at listening, understanding and communicating effectively
A ‘One-Team’ approach toward departmental and company-wide goals
Proven to perform well under pressure; manage multiple priorities simultaneously
A self-starter with a mature, professional attitude and presence
Alert and receptive to shifting demands within a fast-paced, changing environment
Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills
Available to work evenings, weekends and holidays as required
A positive, winning approach, incorporating integrity, confidentiality and discretion
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Maple Leaf Sports & Entertainment Ltd. will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Employment Type: Freelance
Location: , ON, CA
Posted on: 2017-04-01