OverviewOffice of the Registrar Enrolment Advisor – Records Full Time in Toronto, ON
Office of the Registrar
Branch Toronto ON CA
Enrolment Advisor – Records
Reporting to the Manager, Records, the Enrolment Advisor-Records is responsible for the daily Banner production of Humber transcripts, Confirmation of Enrolment…
Reporting to the Manager, Records, the Enrolment Advisor-Records is responsible for the daily Banner production of Humber transcripts, Confirmation of Enrolment, Confirmation of Graduation and the processing of education verification. The incumbent must retain a wide range of knowledge on programs, courses, academic policies, procedures and college services as they will be responsible for troubleshooting and assisting Customer Service and Call Centre leads and staff in dealing with enquiries and investigations. The incumbent is also responsible for transcripts and Confirmation of Graduation production for International Graduates at each End of Term and will assist with other Records duties (i.e. credential mailing) and any other duties as assigned by Manger, Records or Records Leads. The incumbent is expected to work on various assignments associated with the Office of the Registrar which have guidelines and strict deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.
The successful candidate will possess a two-year diploma in the field of Public Relations, Accounting or Business, as well as a minimum of two years of practical work experience, or an equivalent combination of education and work experience. In addition, the successful candidate will have excellent communication, interpersonal, listening and customer relation skills that are demonstrated through patience, courtesy, empathy and understanding. Strong attention to detail is required, and a background in accounting would be considered an asset. Computer literacy is required, with knowledge of e-mail software and Microsoft Office Suite. Typing speed of 45 wpm is required, as well as the ability to work well under pressure while demonstrating confidence and good judgment.
Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-03-23