NTT Data Relationship Manager Contract in Toronto, ON

Overview

NTT Data

Branch Toronto ON CA

Position:
Relationship Manager
Location:
Toronto, ON

Provide input into the business case tracking and benefits realization activities (with Finance). Develops basic management principles/ best practices/…

1) Experience coordinating escalations from the Technology Business Analysts and Solution Designers to identify and address business requirements gaps and loop back with Business, if needed
2) Experience monitoring changes to project plans and commitments, including requirements, quality assurance plans, budget, schedule, and scope changes
3) Experience advising the Portfolio Manager or the Senior Portfolio Management of staffing problems resulting from a change in project requirements
4) Experience managing all communication to key stakeholders, including the LOB Project Sponsor and the Portfolio Manager or the Senior Portfolio Manager, and ensuring they are aware of significant changes to project schedules, budget, and resource requirements in a timely manner very important!
5) Experience building and executing trust with the business – Represent Technology in the business unit and the business unit s interests in Technology

Nice to have:
1) Experience managing a portfolio-wide planning and scheduling activities for upcoming business
2) Experience with gathering requirements/projects within the LOB, incorporating industry best practice into the planning and scheduling procedures to improve efficiency
3) Sound understanding of Liquidity Risk

Department Overview:
The Liquidity Risk technology services team within the PMO, Risk In-Take team (PRIT) in CSTS Risk Solutions is a dynamic, high performing, and fast paced team supporting several of TD’s key Trading Risk Services platforms.
We support several production applications in various environments that track, manage and report on key liquidity risk areas in the bank. We also develop and procure software applications in support of the Bank’s initiatives in these areas.
We are seeking an individual who will thrive in this fast paced environment, who finds satisfaction not only in delivering effective quality solutions but also enjoys working with a friendly and diverse team of professionals

Overview of Responsibilities:
The primary responsibility of this position will be providing management support for new projects and support for TD s Liquidity Risk Management (LRM) application and the Total Asset over Capital application (TAC). There are also many opportunities to work with other teams and other applications within CSTS Risk Solutions.
Responsible for gathering the required information to support the Technology Project Manager to develop the Project Charter and coordinate required project approvals
Responsible for managing and guiding Technology Business Analysts to complete the System Requirements Specifications (SRS)
Coordinate escalations from the Technology Business Analysts and Solution Designers to identify and address business requirements gaps and loop back with Business, if needed
Provide input into the business case tracking and benefits realization activities (with Finance)
Develop the process for analyzing and reporting all program planning and scheduling activities
Initiate collection and calculation of project related metrics for analysis and compliance
Develop and implement the estimation process (includes scheduling and metrics)
Monitor changes to project plans and commitments, including requirements, quality assurance plans, budget, schedule, and scope changes
Advise the Portfolio Manager or the Senior Portfolio Management of staffing problems resulting from a change in project requirements
Manage all communication to key stakeholders, including the LOB Project Sponsor and the Portfolio Manager or the Senior Portfolio Manager, and ensure they are aware of significant changes to project schedules, budget, and resource requirements in a timely manner
Coordinate with the Technology Project Manager to understand change request outcomes and impacts to current project portfolio and resource requirements
Maintain the scheduling process to optimize resource usage and to complete project on-time and within budget
Assist in the creation and monitoring of Service Level Agreements and Operational Level Agreements, if required escalate to relevant stakeholders
Manage portfolio-wide planning and scheduling activities for upcoming business requirements/projects within the LOB, incorporating industry best practice into the planning and scheduling procedures to improve efficiency
Coordinate meeting with the relevant stakeholders and support decision on whether or not to proceed, postpone, or cancel the project request
Coordinate the LOB IT operations planning process to help execute Technology Strategy, setting timetables and coordinating inputs from various teams
Act as the gatekeeper to ensure that the Portfolio of new projects and programs does not unnecessarily increase resource requirements and be the point of escalation for capacity-related issues
Maintain a broad knowledge of ongoing projects within the LOB and the minimum resource requirements to meet current and forecasted demand and escalate issues to the Portfolio Manager or the Senior Portfolio Manager
Forecast business transformation initiatives schedule and demand for IT resources for current and future fiscal years
Update the capacity requirements, plans, and forecasts as business demand changes and provide stakeholders with updated capacity and demand reports, identifying trends and forecasts
Provide input to the Portfolio Manager or the Senior Portfolio Manager on resource requirements for accepted proposals
Consult stakeholders on overall portfolio and investment plans and architecture roadmap
Act as an advisor to Technology Project Managers, Application Owners, and Application Managers on estimation procedures, as well as best practices for planning and scheduling
Communicate the relevant segments of the Technology Strategy across the workforce, to enable all Technology personnel to be aware of how they are contributing to the overall business strategy
Establish priorities and strategies consistent with business goals and economic viability
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Maintain a cross-business unit perspective
Manage relationships and coordinate work between different teams at different locations, including relationships with all suppliers and subcontractors. Monitor supplier and subcontractor progress and adherence to the contract
Establish and foster communications that elicit cooperation and agreement on issues that may be complex or controversial
Act as the trusted advisor to the AVP/VP Technology Solutions
Represent Technology in the business unit and the business unit s interests in Technology
Foster a cohesive team environment within own team and across IT as a whole
Provide coaching and overall team leadership for team members and provide regular input into team members assessment of performance
Prioritize and manage own workload and the workload of project team members in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support succession planning
Provide guidance and support for staff conducting morning support, as required, from 7:00am weekdays and statutory holidays.

Qualifications/Competencies/Accreditation:

– Sound knowledge of Bank and technology standards (e.g., infrastructure, architecture, processes, applications) and managing people/projects
– Sound understanding of businesses and/or organizational practices/disciplines
– Sound understanding of Liquidity Risk
– Responsible for smaller/less complex and less diverse department/function/project (e.g., one function, tier 2-3 projects)
– First level management role in which coaching/ mentoring is provided
– Oversees system enhancements, new releases, maintenance on a range of less complex projects, often requiring a specialized expertise
– Manages/Leads a small group (e.g., ?10) of IT professionals (e.g., developers, analysts, specialists, administrators and project managers)
– Develops basic management principles/ best practices/ financials through leading/ managing projects and/or small teams
– Develops broad thinking regarding the reusability of architecture/processes by new business initiatives
– Participates in the resolution of problems through leadership/coaching and the development of strategies for operational improvement
– Demonstrated use of ANSI SQL for querying data from a database
– Understanding of Java or.net (object oriented programming), JSP, XML, Visual Basic
– Demonstrated aptitude with MS Word, MS Excel, MS Power Point and MS Share Point
– Familiarity with SOA
– Familiarity with liquidity risk management is a definite asset