Overview

Nordia Customer service representative – Sales and service (inbound calls) Part Time in Nanaimo, BC

Nordia

Branch Nanaimo BC CA

Position:
Customer service representative – Sales and service (inbound calls)
Location:
Nanaimo, BC

Our sales and service teams interact with Canada’s leading residential telecommunications customers. CUSTOMER SERVICE REPRESENTATIVE – SALES AND SERVICE …

CUSTOMER SERVICE REPRESENTATIVE – SALES AND SERVICE (INBOUND CALLS)

Nanaimo, B.C.

At Nordia, people are the heart of our success! We are people helping people. Our sales and service teams interact with Canada’s leading residential telecommunications customers. We’re listeners. We’re problem solvers. We want to help. Our main purpose? Keeping that ongoing relationship with our customers by providing great service.

WHAT YOU’LL DO

As part of our sales and service team, you’ll use your relationship-building skills to provide top-level service, analysis and problem solving to our customers. Maybe they feel their bill is too high – so you’ll breakdown their charges and see what options are available. You’ll work with them to develop a personalized plan that suits their needs. Or maybe it’s straight up customer satisfaction – they’re not happy. So you figure out the root cause behind what’s upsetting them and do everything in your power to fix it. You’re our last line of defense, and you’ll do everything you can to keep our customers happy! Whatever the problem – you’ll anticipate your customer’s needs, persistently explore all possible options and clearly explain why what you’re offering is the best solution for them.

WHAT YOU’LL NEED

You’ll have a genuine desire to help others – customer service is your strength. You’re great at paying attention to the little details of a situation, and solving problems is something you enjoy. You’re a solid multitasker, and you’re confident in your ability to accurately process transactions.

You’ll for sure need:

  • A flexible schedule that allows you to work days, nights, and weekends.
  • Friendly, empathetic personality with the ability to listen.

But if you’ve got this too that’s fantastic:

  • Previous experience in a customer service environment
  • A general comfortableness with computers and new software.

WHAT WE DO

Our winning formula is based on providing a stimulating, rewarding environment, competitive hourly rate, great benefits, flexible scheduling, and generous paid time off. We embrace diversity and equal opportunity for all our employees. Our employee satisfaction is very important to us and, according to our 2017 employee survey, 82% would recommend Nordia as an employer to their family and friends! But one of the biggest benefits we can offer our employees is opportunity – most of our managers’ start as call center agents. With the training and development you will receive, Nordia will help you grow your career.

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Employment Type: Part Time
Location: Nanaimo, BC, CA
Posted on: 2018-04-04
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