National Money Mart Help Desk Analyst-Permanent Part-Time Part Time in Victoria, BC

Overview

National Money Mart

Branch Victoria BC CA

Position:
Help Desk Analyst-Permanent Part-Time
Location:
Victoria, BC

Prior related customer support and technical experience. Customer service, communication, problem solving and technical writing skills….

Job Description

Research, resolve, and respond to questions received via telephone calls, call-backs, email, auto ticket generator or escalations. Provide first level tech support in accordance with current standards of the Helpdesk.
Distribute knowledge to colleagues to improve user satisfaction and department productivity
Develop and provide technical coaching/mentoring to other helpdesk and corporate employees; and assist other helpdesk staff with major complex issues as required.
Work with other corporate departments to solve technical issues as required
Develop, define, and communicate user/technical service policies for products supported by the helpdesk
Work a variety of shifts to support our Helpdesk’s 24 hour 7 days a week coverage hours (10 to 15 hours per week on average)
Other duties as assigned from time to time Qualifications

Completion of a high school diploma
Prior related customer support and technical experience
Technical proficiency in relevant operating systems, applications, and/or languages
Ability to type 30 words per minute, capable of displaying empathy while assisting people under stress
Customer service, communication, problem solving and technical writing skills

Additional Information

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