Money Mart Help Desk Analyst-Permanent Part-Time Part Time in Victoria, BC

Overview

Money Mart

Branch Victoria BC CA

Position:
Help Desk Analyst-Permanent Part-Time
Location:
Victoria, BC

Prior related customer support and technical experience. Customer service, communication, problem solving and technical writing skills….

Research, resolve, and respond to questions received via telephone calls, call-backs, email, auto ticket generator or escalations. Provide first level tech support in accordance with current standards of the Helpdesk.

• Distribute knowledge to colleagues to improve user satisfaction and department productivity

• Develop and provide technical coaching/mentoring to other helpdesk and corporate employees; and assist other helpdesk staff with major complex issues as required.

• Work with other corporate departments to solve technical issues as required

• Develop, define, and communicate user/technical service policies for products supported by the helpdesk

• Work a variety of shifts to support our Helpdesk’s 24 hour 7 days a week coverage hours (10 to 15 hours per week on average)

• Other duties as assigned from time to time

Qualifications

• Completion of a high school diploma

• Prior related customer support and technical experience

• Technical proficiency in relevant operating systems, applications, and/or languages

• Ability to type 30 words per minute, capable of displaying empathy while assisting people under stress

• Customer service, communication, problem solving and technical writing skills