Overview

Money Mart Help Desk Analyst-Permanent Part-Time Part Time in Victoria, BC

Money Mart

Branch Victoria BC CA

Position:
Help Desk Analyst-Permanent Part-Time
Location:
Victoria, BC

Prior related customer support and technical experience. Customer service, communication, problem solving and technical writing skills….

Research, resolve, and respond to questions received via telephone calls, call-backs, email, auto ticket generator or escalations. Provide first level tech support in accordance with current standards of the Helpdesk.

  • Distribute knowledge to colleagues to improve user satisfaction and department productivity
  • Develop and provide technical coaching/mentoring to other helpdesk and corporate employees; and assist other helpdesk staff with major complex issues as required.
  • Work with other corporate departments to solve technical issues as required
  • Develop, define, and communicate user/technical service policies for products supported by the helpdesk
  • Work a variety of shifts to support our Helpdesk’s 24 hour 7 days a week coverage hours (10 to 15 hours per week on average)
  • Other duties as assigned from time to time

Qualifications

  • Completion of a high school diploma
  • Prior related customer support and technical experience
  • Technical proficiency in relevant operating systems, applications, and/or languages
  • Ability to type 30 words per minute, capable of displaying empathy while assisting people under stress
  • Customer service, communication, problem solving and technical writing skills

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Victoria, BC, CA
Posted on: 2015-07-31
Posted by: