Mom to Mom Child Poverty Initiative Society Training and Mentorship Program Coordinator Contract in Lower Mainland, BC

Mom to Mom Child Poverty Initiative Society

Branch Lower Mainland BC CA

Training and Mentorship Program Coordinator
Lower Mainland, BC

A criminal record check is required. Knowledge of community-based economic, political and socio-economic conditions as related to poverty (e.g., is poverty…


Founded in 2011, the Mom2Mom Child Poverty Initiative Society (M2M) seeks to improve outcomes for children living in poverty by supporting their mothers through mentorship. The goals of M2M are to create trusting, consistent, reliable and non-judgmental relationships within the context of community building and collective empowerment. Building on our initial success, we are entering an exciting new phase of growth and expansion and are looking for a full-time Training and Mentorship Program Coordinator (TMPC) for a one-year term with possibility of renewal.

Position Summary

The (TMPC) will assist the Executive Director (ED) in the management, development, delivery and evaluation of all aspects of M2M programs and services with a specific focus on the delivery of the mentorship model and support for volunteers and families. In this newly established role, the TMPC will lead the recruitment, engagement, training and support of a growing team of over 60-80 skilled volunteers dedicated to giving their time as mentors.

Key Responsibilities

Program / Training Development, Delivery, and Management (Current and New)

  • Actively recruit and engage volunteers with diverse skills and backgrounds.
  • Participate in the development of a bi-annual campaign to attract volunteers.
  • Prepare role descriptions for volunteers that accurately reflect role content and ensure they are appropriately marketed.
  • Conduct interviews and reference checks and ensure 100% compliance with voluntary assumption of risk forms, criminal record checks and confidentiality agreements.
  • Facilitate the on-boarding of volunteers by ensuring they receive orientation and role-specific training
  • Conduct local market research to understand how to apply Volunteer Engagement best practices
  • Promote the program and generate referrals through liaison with M2M community partners. Assess referrals and assign volunteer mentors based on their life experience, skills and suitability.
  • Prepare both the volunteers and participants for their first meeting and facilitate the first meeting.
  • Ensure all records, reports, files and documentation pertaining to service delivery are accurate, complete and in compliance with M2M’s policies and procedures.

Steward and Support Volunteers

  • Coordinate and assist with planning volunteer training programs, skills-based workshops and support sessions, including developing and revising relevant content.
  • Ensure that program services are carried out, (e.g., mentoring activities) and provide follow-up support through advice, guidance and practical assistance to volunteer mentors on a regular basis.
  • Monitor the mentor/mentee relationship through verbal communications such as face-to-face or over the phone, and through monthly reporting to ensure they are successfully developing a positive relationship with the mom/family they are paired with.
  • Increase levels of monthly reporting and review reports written by mentors for common themes, success stories and challenges.
  • Informally evaluate mentor/mentee pairs to determine if any changes are necessary and where additional support may be needed.
  • Organize and lead (or co-lead) monthly support meetings, and research community activities, events and resources that are affordable, available and of interest to program participants.
  • Facilitate ongoing learning opportunities for volunteer mentors by developing resource materials, arranging for guest speakers and designing workshops that address their identified needs.
  • Respond to critical incidents and implement crisis intervention strategies (in collaboration with other M2M staff and board members) that address the specific health and safety issues of those involved.
  • Coordinate reward/recognition programs for volunteers and special events for volunteers and program participants.

Community Engagement & Relations with Referral Partners

  • Communicate with school and community referral agency liaisons, families and other organizations on behalf of M2M.
  • Understand and nourish the needs and culture of individual schools and organizations and maintain ongoing relationships with staff as a representative of M2M.
  • Communicate between mentors and school / community liaisons regarding any problems or changes to circumstances of participants.
  • Establish and build effective relationships with community-based organizations that may serve as a future source of volunteers or support.
  • In partnership with the ED, take a lead role in exploring community collaborations and developing supplemental support services intended to increase opportunities for women and children.
  • Effectively use online tools, including social media, to recruit and manage volunteers and coordinate mentoring services content for the M2M website and blog.
  • Assist with special events as required, to support the program (e.g., Thank-A-Thon, summer picnic etc.).

Assist the ED with Operational Planning, Implementation and Evaluation

  • In conjunction with the ED, assess volunteer needs in terms of training and support and develop a plan to ensure we are meeting those needs.
  • Keep the society current on all volunteer screening issues and techniques.
  • Work with the ED to develop and implement ongoing evaluation procedures and manage evaluation data collection.
  • Compile monthly data into an operational summary and provide reports as needed to the ED.
  • Assist with the development of an inclusive structure such that participant moms are increasingly involved in training, evaluation and mentoring.
  • Chair the Programming Committee.
  • Participate in community and fundraising events as relevant and necessary.


Knowledge, Skills and Abilities

  • Self-motivated, excellent interpersonal skills, strong analytical and innovative problem-solving skills with an outstanding sense of humour.
  • Knowledge of community-based economic, political and socio-economic conditions as related to poverty (e.g., is poverty informed with a commitment to social inclusion and justice).
  • Excellent public speaking skills and ability to deliver trainings and liaise with key stakeholders.
  • Ability to communicate effectively with people at various levels of the organization.
  • Demonstrated ability to establish and maintain effective relationships.
  • Demonstrated proficiency in MS Office and with social media (Facebook, Twitter, blogging via WordPress)
  • Time management skills to organize and schedule own work assignments within broader plans.
  • Flexibility to respond to shifting priorities and the ability to handle peak periods where volume is high.
  • Commitment to inclusion and collaborative planning.
  • High level of personal self-awareness and reflexivity.
  • Willingness to work occasional evenings and weekends.

Experience and Education

  • Minimum three years program experience working within the context of a mentorship model designed to support vulnerable populations.
  • Bachelor’s degree in Social Sciences, a related discipline, or an equivalent combination of education, training and experience.
  • Experience with individual advocacy is an asset.

A criminal record check is required.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Surrey, BC, CA
Posted on: 2015-07-31
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