Overview

Miramichi Zone Access Manager AO-14 (Permanent Part Time), Nursing Administration Part Time in Miramichi, NB

Miramichi Zone

Branch Miramichi NB CA

Position:
Access Manager AO-14 (Permanent Part Time), Nursing Administration
Location:
Miramichi, NB

Recommend system and environmental improvements to improve the quality of care and service delivered to surgical patients….

Horizon Health Network is an equal opportunity employer.
Competition #: 2015-16903
Bargaining Unit: Non-Bargaining
Zone: Miramichi
Department: Nursing Administration
Facility: Miramichi Regional Hospital
Posting Type: Permanent Part Time
Language: English Essential
Job Title: Access Manager AO-14
Classification: Non Bargaining
Hours of Work: Days, FTE: 0.5, Subject to change due to operational requirements.
Salary: $27.32 to $38.13 per hour Payband 5

Job Purpose:
The Access Manager has two main roles. In the first the Access Manager will interface with the public to provide information and support to patients to assist them in managing their wait time for surgery. The Access Manager will work to establish and maintain a coordinated approach to the management of patient concerns related to surgery. This will involve working within current structures in the RHA and with the Access Managers in the other RHAs. The goal is to improve the access to information for patients waiting for surgery.

The second role involves working with the provincial registry manager, the surgical team and senior management from their RHA to develop an understanding of current surgical issues, analyze information and reports, and ensure tools are developed or obtained to assist with surgical access management. The goal is to ensure that the required information can be obtained; that the information meets the quality standards for accuracy, timeliness, receptivity to client’s needs, security of the information including . privacy legislation, and reliability of the information; and a process is in place so it can
be sent to the Provincial Surgical Patient Registry once it is operational.

Qualifications:

Baccalaureate degree in a health related field is essential

Five years experience in a health care field with extensive exposure to medical specialists and administrators

Minimum two years business project management experience

Knowledge and I or experience in the perioperative environment

Experience working with health information technology

Advanced computer skills

Knowledge of descriptive statistics

Knowledge and understanding of medical terminology and procedures

Knowledge regarding data quality

Knowledge of human resources and conflict resolution

Knowledge of organizational behaviour

Knowledge of quality improvement principles and processes

Experience developing policies and procedures

Demonstrated leadership skills

Presentation skills

Demonstrated adherence to legislation and Health Authority Confidentiality Policy to ensure all patient, business, financial and employee information is accessed on an as need to know basis.

Ability to attend work on a regular basis.

Ability to perform the duties of the position.

Good work record.

Written and spoken competence in English required.

Key Responsibilities:
Scope of activities:

Establish and maintain a coordinated approach to the management of patient concerns related to surgery

develop a coordinated provincial approach to managing patient concerns related to surgery through working with the access manager in each RHA

coordinate a process and develop protocols for managing surgical access concerns within the access manager’s respective RHA

interface with surgical patients, and I or their families, who are inquiring

regarding their surgical wait, respond to concerns about placement on wait list

provide information on approximate wait time for a particular procedure in a particular facility within their RHA

provide support to patients and their families as they work their way through the waiting process

facilitate understanding the information on the New Brunswick Surgical Care Network Public Website

refer patients to appropriate resources

Surgical access concerns reports from patients

track and trend Information with regard to surgical access concerns

report the findings to the surgical management team and senior management

recommend system and environmental improvements to improve the quality of care and service delivered to surgical patients

Quality management of Information for the provincial surgical patient registry

work with the surgical team, senior management and other stakeholders to develop a process that will ensure that the required information is captured and can be reported in a timely fashion

monitor the quality of information going into and coming out of the registry for: accuracy of the information; timeliness of receiving information and reporting Information; receptivity to clients (DHW, surgical team, and senior management) needs; security of information – privacy legislation; and reliability of information – the information you are collecting and reporting is congruent with the objectives

policy and procedure development: to know the process for developing policies and procedures; to develop and monitor policies and procedures for the receipt of information; monitoring and auditing the information; and for utilization of the Information of the provincial surgical patient registry

privacy legislation: to be familiar with POPIA and other privacy legislation

Information interpretation

business I working knowledge of the surgical information: to be able to identify flags I areas of concern; and to ensure completeness of the information

ability to interpret the information in the provincial surgical patient registry: to be able to make the surgical team and senior management aware of issues; to be able to make recommendations regarding

resolution for areas of concern to the surgical team and senior management

reporting of information: to have knowledge of descriptive statistics; to

be able to present information that is an accurate reflection and is easily understood by the surgical team and senior management; to be able to put the information in an easily understood context to ensure correct interpretation; and to develop reports that will better enable surgeons to manage their wait time and to determine what is required to meet their target wait times

Leadership and direction

to the surgical team and senior management: to ensure quality standards of the information sent to the provincial surgical patient registry; to facilitate understanding of the information in the provincial surgical patient registry; and to create and analyze reports for the surgical team and senior management that clearly demonstrate the area of interest to the receiver

to family physicians and their office staff: to facilitate understanding the information on the New Brunswick Surgical Care Network Public Website

Utilization management

create models of effective access management approaches and match required capacity with demand for more effective surgical throughput: this would include the complete perioperative experience i.e. pre – op assessment and testing through to post operative care including the number of beds needed

assist with the monitoring of surgical system performance and benchmark reports

provide support to the surgical team and senior management with regard to surgical access management and target time frames

assist the surgical team with the development of clinical pathways and I or guidelines

Provide leadership on patient’s needs and rights in regard to surgical access

participate on designated committees and task forces

assist in educating the community on patient needs and rights

Performs other tasks as designated

Applications for this position must be submitted on-line by August 5, 2015.

Note: There will be no further postings for this position should there be no fully qualified applicants. If you wish to be considered for this position and have most of the qualifications as posted and the registration or licensure where required, you are encouraged to apply at this time.

Please quote Competition # 2015-16903-External . Horizon Health Network appreciates expressed interest, however, only candidates considered for an interview will be contacted. Human Resources Department, Horizon Health Network.

Apply Now

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Miramichi, NB, CA
Posted on: 2015-07-31
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