Overview

Ministry of Community and Social Services CASEWORKER (2) Temporary in North Bay, ON

Ministry of Community and Social Services

Branch North Bay ON CA

Position:
CASEWORKER (2)
Location:
North Bay, ON

Health and Social Services. Customer Service and Communication Skills. Provide customer service and consultation to clients….

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

What can I expect to do in this role? You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

How do I qualify? Mandatory • For the bilingual positions you must be proficient in English and advanced level oral French.

Customer Service and Communication Skills • you can provide effective customer service to clients with disabilities
• you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have interviewing skills to conduct interviews with clients by phone or in person
• you have effective listening skills to determine client needs and make appropriate referrals

Knowledge • you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• you have knowledge of labour market trends
• you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills • you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to work in a team environment

Note Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Additional Information: Address:

  • 1 Bilingual Temporary, duration up to 12 months, 621 Main St W, North Bay, North Region
  • 1 Temporary, duration up to 12 months, 621 Main St W, North Bay, North Region

Compensation Group:
Ontario Public Service Employees Union

Understanding the job ad – definitions
Schedule:
3.7

Category:
Health and Social Services

Posted on:
Monday, December 5, 2016

Note:

  • This ad is also available in French.
  • W-CS-101009/16(2)

or proceed with Standard Application Form.

Employment Type: Temporary
Location: North Bay, ON, CA
Posted on: 2016-12-07
Posted by: