Overview

Mier Recruitment Help Desk Technician – Permanent, Full-time Full Time in Toronto, ON

Mier Recruitment

Branch Toronto ON CA

Position:
Help Desk Technician – Permanent, Full-time
Location:
Toronto, ON

Provide support of technical hardware including, but not limited to, computers, mobile devices, phones, printers, and photocopiers as necessary….

SALARY: $47-49K
LOCATION: Toronto, ON
LENGTH OF ASSIGNMENT: Permanent Full-Time

JOB RESPONSIBILITIES

  • Provide front line support to firm members through the Help Desk
  • Respond to Help Desk tickets and provide one-on-one support to all firm members with their hardware/software related questions and problems
  • Provide remote computer support for end users as requested
  • Investigate and resolve Help Desk issues and escalate as necessary
  • Ensure all requests are completed and tracked
  • Ensure that the Help Desk is monitored during normal business hours and that all requests are assessed and resolved
  • Provide support of technical hardware including, but not limited to, computers, mobile devices, phones, printers, and photocopiers as necessary

JOB REQUIREMENTS

  • Minimum Community College diploma in IT related studies
  • Experience in the support and use of standard business applications: Windows 7, MS Office 2010, HP printers, RIM Blackberry and Blackberry Enterprise Server, iPhone, TCP/IP Networking/Active Directory (2003/2008), Exchange/Outlook 2010, desktop and notebook configuration
  • Excellent communication skills (oral and written) with the ability to interact with end users in a professional manner
  • Ability to prioritize and handle stressful situations
  • Ability to work independently as well as in a team environment
  • Ability to work overtime as needed
  • Excellent troubleshooting abilities with the ability to learn new concepts and products quickly

We appreciate your interest however only those being considered for an interview will be contacted.

Please apply if you are interested and are qualified for this role by sending your resume to [email protected] .

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-01-24
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