Microserve Desktop Support Technician Contract in Trail, BC


Branch Trail BC CA

Desktop Support Technician
Trail, BC

Experience with internet and intranet including email, web-based applications and internet browsers is desirable….

Microserve’s client requires a full time Desktop Support Technician for an initial 12 month contract with possible extensions in Trail, BC.

Key Accountabilities:
Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures.

Assists staff with the installation, configuration and ongoing usability of desktop computers, laptops, peripheral equipment and software within established standards and guidelines.

Updates and track assets within established asset management framework with precision, accuracy and care.

Collaborates with clients to determine and understand business requirements.

Works with vendor support contacts to resolve technical problems with computing equipment and software.

Works with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients.

Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Trains and orients staff on the use of hardware and software.

Provide support to customers via phone, email, chat, or in person.

Phone support with desk side assistance when needed if remote tools are insufficient.

Field incoming help requests from end users in local and remote locations in a courteous manner.

Maintain technical problems history through a ticketing system.

Maintain local network policies, practices, security measures and control documentation.

Assist in preparing, revising and maintaining procedures and documentation.

Provide training on the operations and functionality of various applications, printers, and systems.

Provide input to IT service management processes including but not limited to; service desk, service requests, knowledge base, and problem management.

Escalate complex calls to the relevant IT support member.

Arrange for external technical support where problems cannot be resolved in-house. Follow up with internal support providers and third party service providers until issues are resolved.

Manage, resolve and / or escalate areas of conflict with cross-functional issues.

Other responsibilities as required or as assigned.

Key Competencies:
2 – 4 years of experience in relevant duties .

Thorough understanding of Windows 10 and Microsoft Office Suite .

Must be familiar with all components of laptops and desktops and be able to replace peripheral components, perform upgrades and repairs to legacy systems.

Knowledge of computer hardware technology and remote diagnostics tools is necessary.

Strong customer, quality and results orientation.

Excellent verbal, written and presentation skills.

Previous experience within a corporate office technology environment.

Extensive experience with an incident management system is necessary.

Knowledge of client / server networking and telephony systems.

Experience with internet and intranet including email, web-based applications and internet browsers is desirable.

Familiarity with remote tools such as SMS, Remote Assistance and Remote Desktop a plus.

Travel to other locations may be required

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Trail, BC, CA
Posted on: 2018-04-04
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