Mercedes-Benz Canada Service Advisor Full Time in Markham, ON

Mercedes-Benz Canada

Branch Markham ON CA

Service Advisor
Markham, ON

Automotive workshop process and product knowledge. You love our brand and have the drive to learn about the automotive industry….

Service Advisor: Mercedes-Benz Canada needs fans like you

What it means to be a fan

Everything starts with fans. Mercedes-Benz Canada is the number one luxury automotive company in Canada, four years in a row. We’re looking for someone who is enthusiastically devoted to Mercedes-Benz. You love our brand and have the drive to learn about the automotive industry. You’re impressed with the Mercedes-Benz legacy and can easily identify with what the star represents. And you’re eager to live Mercedes-Benz values and are ready to add to the story.

How your role will add to the story:

We’re looking for a Service Advisor. You’ll be the primary contact for our service customers and contribute to the operational effectiveness of the Service Department and to positive CEI results. You will be expected to enhance the sale of labour and parts and advising and providing recommendations and estimates for the diagnosis of vehicle problems. You will report directly to the Assistant Service Manager, and will also have the opportunity to work with all Dealership staff.

A day in the life:

  • On most days you’ll conduct active vehicle side service consultation, document any customer concerns and update customers on the status of their vehicle
  • Some days you’ll handle calls regarding technical and service related inquiries
  • There’s always a chance you’ll be involved in solving conflict with customers and colleagues openly and constructively

Mercedes-Benz Fan skills, requirements & traits:

  • Post-secondary diploma/degree in business or a related field, or equivalent experience
  • A minimum of 3 years’ experience in a customer service role, preferably in a luxury automotive environment
  • Automotive workshop process and product knowledge
  • Ability to negotiate and sell
  • Ability to communicate technical information in a simple manner
  • Bold, innovative and enjoy challenging yourself
  • Honest and professional , a strong team player
  • Big picture thinker, go-getter, self-starter

Being a Mercedes-Benz Fan has its perks:

  • Certified “Great Place to Work®” organization
  • Commitment to inclusion & diversity
  • Engaging corporate culture
  • Training, development and career growth opportunities
  • Benefits to support work-life balance/integration
  • A strong portfolio of corporate social responsibility initiatives
  • State of the art working facilities
  • Vehicle purchase and lease programs
  • Comprehensive health, dental, and pension programs
  • Recognition rewards and discount programs

Mercedes-Benz Canada Inc. is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Markham, ON, CA
Posted on: 2018-05-24
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