Mercedes-Benz Canada Customer Care Representative- Service Full Time in Toronto, ON

Overview

Mercedes-Benz Canada

Branch Toronto ON CA

Position:
Customer Care Representative- Service
Location:
Toronto, ON

MS Office (Intermediate), X time/ADP, Outlook (Intermediate), Excel (Intermediate). Maintain current knowledge of all Service/Parts marketing initiatives and…

Description:

Working out of our Retail Preparation Centre in Markham, the Customer Care Representative is responsible for responding to all service inbound customer inquiries via telephone or email regarding the need to book service appointments. Outbound retention activities will also be a major aspects of the BDC Representative’s responsibilities.

Responsibilities:

• Accurately book detailed service appointments that maximize each retail service department’s available hours to sell
• Make outbound calls to existing customers for service appointment retention, after service follow-up and other special programs directed by the Service BDC Manager
• Achieve daily/weekly/monthly goals as established by the BDC manager
• Maintain current knowledge of all Service/Parts marketing initiatives and product offerings
• Ensure mobility needs for all service customers are fulfilled within established guidelines and available resources
• Capture and update customer contact information as per established guidelines
• Respond to all email and voicemail messages within established guidelines
• Ensure that all incoming telephone calls are answered in a prompt and courteous manner
• Follow the policies and procedures of the BDC department and Mercedes-Benz Canada Inc.

Requirements:

• Post-secondary education or equivalent experience
• Excellent oral and written communication skills (English / Farsi)
• Pleasant and enthusiastic telephone demeanor
• Excellent organizational and prioritization skills, attention to detail
• Ability to actively promote our marketing initiatives
• Excellent powerpoint presentation skills
• Prior automotive retail or equivalent experience, call centre experience is considered an asset
• Computer Skills: MS Office (Intermediate), X time/ADP, Outlook (Intermediate), Excel (Intermediate)
• Ability to deal with a diverse client base

Mercedes-Benz Canada Inc. is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.