McMaster University Senior Associate Registrar, Scheduling & Exams Full Time in Hamilton, ON

McMaster University

Branch Hamilton ON CA

Senior Associate Registrar, Scheduling & Exams
Hamilton, ON

Working with University Technology Services, is responsible for the configuration and operation of the student information system and for the integrity of data…

Job Purpose
The Senior Associate Registrar works with and on behalf of the academic community to strategically direct the development and implementation of policy and operational services in support of the University’s academic mission. Working closely with senior academic leaders, the Senior Associate Registrar creates a policy and operations framework for registrarial services that support the student experience and academic administration across the university. .
The Senior Associate Registrar provides leadership and strategic direction for his/her area. Provide leadership in registrarial processes and communicate, facilitate and support these processes within the broader university community. The Senior Associate Registrar works collaboratively with groups to ensure the consistent application of registrarial policies and procedures in the different academic units. This person may also represent their areas of expertise externally in representative associations and working groups.
In carrying out with this responsibility, the incumbent plans, leads and directs the activities of the relevant support area, ensuring support of and consistency with University policies, priorities, and plans.
This position reports to the University Registrar.

Specific Accountabilities
Work with Faculties to identify business needs related to the University’s academic mission and determines strategic solutions that support the objectives to students, faculty, and staff.
Develops, advises on, and implements Senate policy related to his/her relevant area. Communicates changes and impacts to the University community.
Negotiates with Faculties and other stakeholders support services for new and continuing programs.
Works with other key University stakeholders including Continuing Education, Financial Services, Facilities, Academic Integrity and others to ensure coordination of processes and consistency of policy. Advises the University Registrar on service integration issues and initiatives.
Demonstrates leadership in determining business processes and the facilitation of these processes through the application of technology. Directs the functional application of information systems and is responsible for understanding and implementing key information technologies relevant to the area. Is responsible for keeping abreast of technologies relevant to the area and managing local applications.
Chairs committees or working groups related to their area.
Directs efficient and effective business processes through the continuous evaluation of those processes and their application with the technological platforms
Identifies emerging needs and trends and develops timely and effective initiatives, programs or services to address them.
Directs security access to student information systems and is responsible for ensuring that the broader university community has appropriate profiles to complete tasks relating to their area.
Creates and maintains the operational infrastructure necessary to support the administration of academic support policies. Ensures effective and responsive practice in areas of responsibility.
Working with University Technology Services, is responsible for the configuration and operation of the student information system and for the integrity of data within that system. Ensures collection of service data for accountability and operational improvement purposes.
Supports program approval processes by providing relevant advice to Faculties on implementation considerations.
Attends Senate and Senate/University committees as required. Chairs inter-faculty working group related to registrarial services. Ensures compliance with applicable policy, legislation, and procedures of government and other third parties, including provincial privacy and information laws and accountability requirements.
Leads respective area through any applicable Ministry of Training, College and University, external and/or internal audits. Is responsible for ensuring area passes such audits and responds to any findings.
Represents McMaster in the external community through participation in industry or professional committees, government working groups and inter-university collaborations.
Ensure responsive and relevant service to students, faculty, staff and other University stakeholders.
Human Resources Management
Designs and maintains organizational structure. Forecasts, manages, and reports on budgetary needs of areas under direct authority.
Recruits, hires, trains, manages, and evaluates a staff of approximately 8-20 permanent FTEs plus part-time, casual, and student staff. Ensures effective performance management processes are in place. Takes disciplinary action when required.
Provide team leadership and direction to ensure efficiency, quality of service to clients, high staff morale and conformance to University policies and procedures.
Monitor performance of units to determine whether strategies and plans require adjustment and evaluate the progress towards the attainment of the objectives.
Financial Management
Develops, recommends, and implements the annual operating budget for responsible areas. Prepares in-year budget forecasts. Develops and implements medium and long-term plans to meet budget targets.

Education and Experience:
Minimum undergraduate degree.
5-7 years experience in management roles in a related area.

Proven strong strategic leadership and management skills, preferably in a unionized environment.
Strong understanding of and experience in information technology systems particularly ERP applications. Significant experience managing a complex operational environment, including strategic planning, project management and design, and improvement of production systems.
Experience planning and managing in a complex, multi-stakeholder operational environment, preferably in a post-secondary setting.
Proven ability to generate creative solutions to complex problems.
Proven conflict management skills.
Budget planning and management experience at a senior level.
Demonstrated tact and diplomacy in relating to colleagues and stakeholders at all levels.
Strong customer service orientation and interpersonal skills.
Proven organizational, analytical, and problem-solving skills.
Excellent communication skills, both written and oral.
Ability to work and manage with minimal supervision.

Additional Information

Scheduling and Examinations Department:
Space constraints are currently the greatest inhibitor of growth for McMaster undergraduate faculties. Strategically managing classroom capacity results in bottom line impacts for individual faculties and the university in general and is one of the core responsibilities of this role. This role provides a pan-university perspective on the ability to grow from a space capacity perspective as well as advises individual faculties on various class offering strategies to maximize classroom optimization. Provides expertise on classroom requirements for new capital initiatives like the proposed Living and Learning Centre. This role plays a key role in Enrolment Management including chairing the Course Availability sub-group of EMT and by ensuring timetables support students are able to enrol in classes to ensure that McMaster is able to meet its degree time to completion requirements policies for students. Manages the application of advanced scheduling software including the evaluation of future product roadmaps to schedule conflict free classes and examinations for students. This area provides leadership in timetabling matters to the timetable representatives and works directly with faculty members on issues. Provides scheduling policy perspective on policies such as those regarding religious accommodations and establishes processes to schedule all accommodated exams for students. Develops and recommends examination policy and is responsible for devising strategies to prevent academic integrity issues during exams.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is strongly committed to employment equity within its community and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates including women, persons with disabilities, First Nations, Métis and Inuit persons, members of racialized communities and LGBTQ-identified persons. If you require any form of accommodation throughout the recruitment and selection procedure, please contact the Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247).

Full/Part Time


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Employment Type: Full Time
Location: Hamilton, ON, CA
Posted on: 2017-01-23
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