McAllindon Recruitment Inc. Supervisor – Customer service/ Admin – transportation Full Time in Surrey, BC

Overview

McAllindon Recruitment Inc.

Branch Surrey BC CA

Position:
Supervisor – Customer service/ Admin – transportation
Location:
Surrey, BC

Minimum of three years of progressive CSR/ administrative experience in transportation or logistics. We have an opening at our Surrey location for the position…

Position Summary

We have an opening at our Surrey location for the position of Admin/Customer Service Supervisor. This hands-on position holds the important responsibility of leading the Customer Service team, supervising duties that include reviewing and setting-up customs documentation, updating the computer system regarding shipment status and providing our customers with superior service.

Description & Responsibilities are as follows,

• Monitor the distribution of work load
• Schedule staff as required
• Reports to Management as required
• Monitor production and make recommendations for necessary changes
• Promote a high level of professionalism and work ethic among staff
• Make recommendations for improvement within the department
• Assist in recruiting and monitoring employee performance standards; initiates and conducts employee appraisal interviews and disciplinary meetings when appropriate
• Schedule and monitor the training of new staff
• Handle calls and questions from clients, staff and drivers
• Booking appointments, coordinating with customers and dispatch personnel
• Interprets standard operating procedures and practices for unusual conditions and occurrences and makes appropriate decision in the best interests of the company, the customer and our employees

Experience and Qualifications

• Minimum of three years of progressive CSR/ administrative experience in transportation or logistics
• Post-secondary education preferred
• Demonstrated supervisory experience
• Ability to work in a high-pressure environment
• Excellent interpersonal and communication skills (written and verbal)
• Proficient in Microsoft Office applications (Excel skills, Word, Outlook)
• Sound working knowledge of Canada Customs documents, conversant in cross border movement of goods both from a northbound and southbound perspective
• Ability to research, analyze and communicate in the best interests of the company
• Self-starter with problem solving skills
• Exceptional time management skills
• Data entry and strong keyboard skills

Shift: 1:30pm to 10:00pm, Monday thru Friday

We offer a competitive compensation and benefits plan and an opportunity for advancement.

Job Type: Full-time

Salary: $60,000.00 /year

Local candidates only:

• Surrey, BC

Required experience:

• 3 years supervisory experience in with a transportation co: 3 years

Required education:

• Diploma/Certificate

Required language:

• knowledge of customs documentation