MaxSys Staffing & Consulting Help Desk Contract in Scarborough, ON

Overview

MaxSys Staffing & Consulting

Branch Scarborough ON CA

Position:
Help Desk
Location:
Scarborough, ON

• Knowledge of banking applications. • Providing 1st level support for banking applications for 40,000 employees (Procurement and Sourcing Applications) across…

Daily Responsibilities:
• Providing 1st level support for banking applications for 40,000 employees (Procurement and Sourcing Applications) across Canada
• Answering inquiries in regards to the bank Procurement applications
• Assisting employees in navigating the applications with other functions such as filing expense claims
• Hosting training sessions for some end-users
• Calls are from bank employees only

Must Have Skills:
ATLEAST 3 years of Help Desk Experience
• Proven ability to quickly assess and identify issues and provide well thought of solutions
• Excellent interpersonal skills and communication skills (oral and written)
• Knowledge of banking applications
• Previous experience in a financial institution
• University degree OR Diploma with relevant experience
• Good knowledge of MS Office (Excel, Word, PowerPoint, Outlook)

Nice to Have Skills:
• Previous experience in a call center environment
• Bilingual (English/French) is preferred but not mandatory

Attributes:
• Strong analytical and problem solving skills
• Good presentation and training skills
• Ability to organize
• Ability to prioritize and organize multiple tasks
• Detail oriented and strong commitment to data/process accuracy and integrity
• Self motivated Team Player and willingness to assist at all times
• Ability to work under pressure and multi task in a fast paced environment
• Fast learner with ability to retain information
• Flexibility and adaptability to rapidly changing environments

email resumes to: [email protected]